IT Support & Information Systems Specialist

Freddie Jensen

Accra, Ghana +233-********* *********@*****.*** linkedin.com/in/freddie-j-420660b3 github.com/xjmaine Profile

A detail-oriented IT support and information systems professional with experience supporting data systems, maintaining structured records, and assisting with documentation and reporting processes. Strong organizational, communication, and computer skills with the ability to manage information accurately and work independently in fast-paced environments.

EDUCATION

University of Washington Seattle, WA

Certificate, Project Management Feb. 2022 – Mar. 2023 Ghana Communication Technology University Accra, Ghana BSc. Information Technology Jan. 2019 – Nov. 2022

Relevant EXPERIENCE

IT Support & Information Systems Assistant Sept. 2021 – Present Ghana Health Service Accra, Ghana

– Supported information systems used for managing operational and asset-related data across departments.

– Maintained accurate records and ensured proper data entry, validation, and retrieval for district health facilities in Greater Accra.

– Responded to user requests, resolved system issues, and ensured continuity of operations

– Provided technical support for ticketing systems, SharePoint solutions, and regional ICT operations. Data Manager (Part-time) Jan. 2021 – Present

Teva Clarika Digital Accra, Ghana

– Managed and maintained structured datasets, ensuring accuracy, consistency, and proper organization for reporting and analysis.

– Developed data analysis tools and reports using Python, SPSS, Stata, and Excel to support decision-making and workforce insights.

– Processed and analyzed institutional and academic data in compliance with established standards and guidelines.

– Assisted in organizing data workflows, documentation, and data validation processes. Information Technology Support Intern Sep. 2020 – Sept. 2021 Ghana Health Service Accra, Ghana

– Assisted staff with system access, troubleshooting, and general technical support.

– Diagnosed and resolved hardware, software, and network issues reported by staff.

– Supported data-based processes and ensured proper system usage by staff. Operations Manager Jan. 2015 – Jan. 2020

K. Zorre Company Limited Accra, Ghana

– Managed administrative tasks including documentation, record keeping, and coordination.

– Maintained organized records for property and client-related information.

– Supported internal processes and ensured accurate tracking of operational data.

– Communicated with stakeholders and assisted in coordinating business activities. TECHNICAL SKILLS

• Administrative & Data Management: Data Entry & Record Management, Documentation & Filing Systems, Information Accuracy

& Attention To Detail.

• Technical Proficiency: Intermediate Computer Skills (MS Word, Excel, Email Systems) And Data Analytics With SPSS, Pandas, NumPy And Matplotlib

• Professional & Soft Skills: Communication & Interpersonal Skills, Organizational & Time Management Skills, Ability to Work Independently

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