Security-Conscious Customer Service Professional

BILLA WOBYEPH BERTRAND

Al Qusais *** Damascus Street opposite NBD BANK

Date of Birth: September 3, 1995

Email ***************@*****.*** Mobile: +971-********* TELESALES

PROFILE

I have over 6 years’ experience in sales and Customer service, with 2 years’ experience in Dubai as Telesales Executive (Stock broker). I have profound experience in Customer service, an expert at creative problem-solving, possess good communication and inter personal skills. A result focused, quality professional with excellent computer skills. I am skilled in the art of qualifying new clients and keeping existing customers satisfied. I thrive within a team environment and am eager to encounter a company which enables me to exhibit my talents in a productive atmosphere. SKILLS

A highly professional telephone manner, excellent communication and interpsonal skills.

Resourceful; Possess internet research skills for customer information.

Demonstrated ability to interact with customers, employees and third parties.

Ability to work in a fast paced work environment and be able to balance multiple tasks successfully.

Highly Analytical; Possese strong problem solving and critical thinking skills.

PC Proficiency. Strong computer skills (Typing speed 78 wpm) with over 4 years expirience with CRM.

Strong verbal and written communication skills. I am Persuasive, Adaptable and Patient.

Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times.

Have ability to handle rejections from client,Self-organized, time management and a good team player.

CAREER HISTORY

NOOR CALL CENTER SERVICE (Tele Sales Executive ) February 2017 –February 2019 Location: Business Bay, Dubai

Generated new leads by Cold Calling within 100 to 150 numbers daily searching for potential clients and introducing them to the financial markets. Consistently established 30 leads per day as required.

Marketed equity investment products and services offered by Investment banks to potential clients through Cold Calling.

Organized and planned one on one meeting with over 60% successful outcome with potential clients.

Handled customer complaints under company guidance and sought assistance when needed, this didn’t only give customers the satisfaction they wanted but also prompted some to recommend our company to others.

Assisted existing clients by providing Technical and fundamental analysis, thereby offering customer satisfaction and increasing profit margins for the clients as well as for the company. Achievements

Awarded Best Salesperson of the Month thrice for exceeding all sales quotas and goals in our team.

Developed new systems for generating leads which resulted in a 25% increase in my sales performance.

Mr. BAKER BAKERY & SUPERMARKET(Sales Executive) November 2014–August 2016 Location: Bamenda, Cameroon

Presented, promoted and sold products/services using solid arguments to existing and prospective customers.

Lead team by providing crucial business training in self-reliance, spirit to succeed and vital ability to successfully communicate with people from all socio-economic backgrounds.

Coordinated sales effort with team members and other departments which brought about 30% increase in sales for the first 3 months.

Supplied management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services thereby increasing strong sales for the company.

Successfully assisted customers with product selections and purchases, e-service transactions, and achieved daily sales goal by cross selling and promoting additional products and services.

Generated business leads by cold calling Hotels, School and other retails stores so as to supply company products to them.

Achievements

Successfully sealed 6 sales deals with 2 schools and 4 hotels for the supply of company products. This brought about 30% increases in sales for the company. VICTORIA EYE HOTEL (June 2011 – August 2013)

Seasonal Reservation Agent (Part time).

Location: Limbe, Cameroon

Hands-on knowledge of Opera and Sabre for hotel and flight arrangements respectively.

Maintained a safe and environmentally friendly workplace.

Assisted callers with general questions or complaints they may have.

Performed test calls to competition & Global Reservation Centre.

Provided front desk agents with vital and correct information on bookings and checked in schedules as well as any other pertinent information.

Assisted guests regarding hotel facilities in an informative and helpful way.

Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities. EDUCATION

Zabeel International Institute of Management & Technology March 1st - May 25th 2019

[IATA Diploma with Distinction Foundation in Travel and Tourism with Sabre] Got Best Performer Recognition in U.A.E for May 2019 Exam Session University of Buea October 2010–October 2014 [Bsc

Botany]

G.B.H.S Bamenda September 2005 – August 2007 [A Level Certificate]

LANGUAGES

English - Excellent

French - Excellent

Contact this candidate