Customer Service Leader and Front Desk Professional

GENNYLYN S. PANTOJA

Lead Assistant/Receptionist/Customer Service

***********@*****.*** 661-***-**** 5301 Lennox AVE. APT. 101, Bakersfield, CA, 93309 PROFESSIONAL OVERVIEW

To join a team and apply gained skills/knowledge, and experience; to deliver outstanding customer service. To be able to engage and interact with customers using my skills and experience I have gained from my jobs and education.

WORK EXPERIENCE

[Any gap periods between work history (2021-2022, 2023-2024) I attended school to further my schooling] Boot Barn (09/25 - 11/25) – Key Holder

Engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point-of-sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

The Bakersfield Condors (09/24 - 04/25) – Game Day Event Staff This is a Part-Time position focused on executing all things "Condors" on game and event nights (game days) Promotions: Displays the ultimate Bakersfield Condors spirit and is responsible for getting Condors fans energized, excited, and entertained at each home game and select events throughout the community. Promo Team members play an integral role in the Condors fan experience by greeting each fan with enthusiasm, hosting on-ice contests, throwing t-shirts/promo items, handing out prize coupons, assisting in sponsored aspects of the game, and representing the organization at the highest level. Merchandise Associates: A salesperson for the Bakersfield Condors during home games. They will be responsible for selling retail items to Condors fans, ringing up purchases on Clover POS machines, stocking, and organizing merchandise inventory.

Glinn & Giordano Physical Therapy (01/23 - 03/23) – Receptionist Medical/basic clerical and office duties— answered phone calls, messages; scheduled patient appointment visits, maintain HIPAA, multitask, helped new patients with intake form, type case notes, faxed, data entry from original form to patient’s cases (e-file) In Your Wildest Dreams (09/21 - 04/22) – Customer Service Engaged/interacted with guests, create a warm environment for a fun shopping experience, clean and organized, work as a team, shared upcoming events/worked upcoming events (Second Saturday), data entry/signed people up for consignment, scheduled appointments, organized/processed layaways; POS System, answer phone calls, refill supplies as needed Home Goods - (06/20 -08/20) – Merchandise Assistant Visual merchandised product/items as we replenished shelves & product/items, adhered to all operational, merchandise, and loss prevention standards, engaged/interacted with all guests, helped with wants/needs through customer service, worked as a team, cross-trained: sales floor and cash register, accurately processed and prepared merchandise for the sales floor following company procedures and standards, demonstrated company’s motto,, promoted rewards cards/PROMOs Garden Pathways, Inc. (04/18 - 12/19) – Front Desk Support/Youth Mentor Specialist Front Desk Support: Point of contact for the community and city officials via phone/in-person, screen/transfer calls to correct extensions, offer guests water, enrollment programs sign-ups, spreadsheets, copied/scanned documents (including e-docs.), requisition/invoices, received payments as applied Youth Mentor Specialist: Mentored at risk Jr. High/High School students – prevention/intervention approaches, one-on-one, & group mentoring to improve attendance, behavior, and re-guide youths, built rapport; Summer Bridge, oversaw caseloads, made home visits, & facilitate ‘topic of discussion’ In-Shape Health Club (06/16 - 04/18) – Front Desk Receptionist Greeted, listened, and helped guests/members, logged-in members to workout, navigate new/potential members, data entry, answered phone calls/take messages, replenished/organized: towels & supplies, made coffee (open shift), operated register - counted drawers: opening & closing shift, money drop into safe, maintained a clean environment/organized area EDUCATION:

● Cesar E. Chavez High School - H.S. Diploma (2010)

● The Art Institute of California, North Hollywood - Digital Photography (2010 -2011)

● Bakersfield College - Communication Studies - Associate in Arts (2023 - 2025)

● Santa Monica College - Communication Studies/Fashion Design (2025 - present) QUALIFICATIONS/EXPERIENCE

● 10yrs. of Customer Service exp.

● Interpersonal Communication

● Effective Communications skills

● Leadership skills

● Good under pressure

● Fast Learner

● Organize/Adaptable

● Marketing/Sales

● Vendor/Events

● Resourceful

● Business oriented

SKILLS/CERTIFICATIONS:

Google Workspace: Calendar, E-mail, Meet, Chat, Sheets, Slides Garden Pathways Service of Excellence Award (2018) Microsoft Office: Word, Access, Excel, & PowerPoint REFERENCES

Available upon request

Contact this candidate