HR Dispatch Health Candidate with Customer Service Experience
Resume:
Shantal Colbert
**********@*****.***
OBJECTIVE
Seeking areas of Customer Service where I will reach my CA, IP, and performance goals. I am able to meet deadlines efficiently, resolving problems independently, and utilizing initiative to improve processes. Able to meet organizational objectives and maintain customer loyalty. Delivering effective resolutions while using my soft skills and promoting business credibility. WORK OF EXPERIENCE
CBD American Shaman (May 2025 - Current) Customer Service / Retail
● Provide product recommendations for every customer need
● Maintain in-depth knowledge of merchandise, promotions, and prices
● POS function, cash/card payments, and returns
● Ensuring great customer service by greeting customers and being the primary point of contact
● Handling customer concerns, complaints, and requests professionally and escalation when necessary
● Active and strong communication and listening skills Arise Solutions (Dick’s Sporting Goods) Nov 2024 - April 2025 Customer Service
● Provide excellent customer service working through intervals and availability
● Express empathy for Dick’s Sporting Goods customers
● Demonstrate great listening skills and being proactive in solving problems
● Provide updates for product shipments and deliveries
● Assist customers in creating / completing their shopping cart and payment information
● Excellent writing skills / detailed note taking
● Ability to navigate through multiple screens / navigate through multiple systems
● Work well in high level stress situations / de-escalate dissatisfied customers
● Servicing through intervals and availability
Allied-Orion February 2024 - October 2024 Leasing Consultant / Customer Service
● Preparing potential tenant background checks, including rental history, income verification and lease application
● Responding to potential tenant interest for rental property in-person and via phone
● Properly executing all terms of a lease and taking needed steps in case of a defaulting tenant
● Establishing tenant expectations for procedures for rent and amenities that will be part of the lease
● Showing properties, answering questions and finalizing terms of leases
● Tax Credit Leasing Agent
● Coordinating move-ins and move-outs
● Obtaining strong sales skills with a desire to fix problems to keep tenants satisfied resulting in resident retention.
● Assisted in coordinating,accessorizing, and beautifying community events for residents and families.
Farmers Insurance July 2022 - July 2023 Customer Service Represenative
● Customer support
● Processing changes, payments and modifications
● Responding and providing resolutions to customer complaints, questions and concerns
● Communicating with clients/customers through various channels
● Provide customers/clients knowledge of new and existing products
● Communicating new ideas and coordinating with colleagues
● Provide customer satisfaction and professional customer support References available upon request
Contact this candidate