Versatile Professional with 15+ Years of Experience

Tamera Adams Bailey

******.******@*****.*** 470-***-****

PROFESSIONAL SUMMARY

Dynamic professional with over 15 years of experience in healthcare, communications, and customer service. Proven ability to deliver exceptional support in fast-paced environments. Highly organized, adaptable, and proficient in managing multiple tasks while fostering positive relationships. Seeking a remote position that leverages my diverse skill set and commitment to continuous learning.

KEY SKILLS

Healthcare Expertise: Patient care, medication management, insurance processing

Customer Service Excellence: Conflict resolution, relationship building, active listening

Administrative Proficiency: Scheduling, budget management, office operations

Technical Skills: Intuit QuickBooks, medical transcription, data entry

Communication: Presentation skills, interpersonal communication, community engagement

EDUCATION

King University, Bristol, TN

Bachelor of Business Administration, May 2010

Mountain Empire Community College, Big Stone Gap, VA

Associate of Applied Sciences in Respiratory Therapy, December 2008

PROFESSIONAL EXPERIENCE

Interior Design Assistant

Anisha Cruz Remote

April 2024 - Present

Coordinate client appointments and manage calendar for effective scheduling.

Assist in virtual design projects, enhancing client satisfaction.

Homemaker

Self-employed Remote

June 2022 - April 2024

Developed and maintained a balanced budget for a household of six.

Identified cost-saving opportunities and managed all family appointments.

Test Scorer

Data Recognition Corporation Remote/Seasonal

April 2022 - June 2022

Scored K-12 standardized tests, ensuring compliance with scoring guidelines.

Achieved high accuracy rates while maintaining productivity.

Caregiver

Self-employed

April 2018 - May 2022

Provided comprehensive personal care and managed medication for clients.

Collaborated with healthcare professionals to optimize care plans.

Intuit QuickBooks Specialist

Sykes, Inc.

June 2017 - April 2018

Delivered QuickBooks support for small businesses, resolving various technical issues.

Assisted clients in account setup, error resolution, and financial reporting.

Paging Service Operator

Telemed, Inc.

May 2015 – June 2016; February 2017 - March 2018

Managed urgent communications for healthcare providers, ensuring timely responses.Maintained high standards of customer service for both clients and patients.

Trusted Business Customer Care Representative

Sykes, Inc.

November 2014 - February 2015

Provided exceptional service for AT&T business customers, managing accounts and billing inquiries.

Registrar Office Specialist

University of Virginia's College at Wise

June 2009 - March 2012

Assisted with student registration, graduation applications, and maintained the student portal.

Director of Hyperbaric Medicine & Safety Officer

Shared Health Services, Norton Community Hospital

Sept 2009 - July 2011

Oversaw total patient care and daily operations of the hyperbaric center.

Engaged in community marketing and education activities.

Office Specialist

The Health Wagon

June 2006 - February 2008

Coordinated health fairs and logged donations for non-profit initiatives.

Medical Transcriptionist/Business Office Representative

Wise Medical Group

May 2005 - August 2006

Managed medical records and insurance claims processing.

Medical Transcription

Nursing Administrative Assistant

Bon Secours St. Mary’s Hospital

January 2004 - May 2005

Provided administrative support, including payroll processing and meeting documentation.

REFERENCES

Available upon request.

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