Bilingual Care Coordinator & CMA Expert

Claudia Ortiz, CMA

Care Coordinator Certified Medical Assistant Chronic Care Management Population Health Phoenix, AZ • 480-***-**** • ****************@*****.*** • Bilingual: English & Spanish Professional Summary

Highly experienced Certified Medical Assistant and Care Coordinator with 20+ years of healthcare experience supporting multidisciplinary teams in primary care, occupational health, and correctional health settings. Expertise in chronic care management, care coordination, patient education, and electronic health record documentation. Proven ability to improve patient engagement, support population health initiatives, and coordinate complex care plans for patients with chronic and high-risk conditions.

Core Skills

Chronic Care Management Care Coordination Patient Education EHR (Epic, Cerner, eCW) Phlebotomy & Injections CPT Coding Population Health Insurance Verification Bilingual (EN/ES) Professional Experience

Intake Coordinator — The Company Nurse Scottsdale, AZ 2021 – 2024

• Managed workers’ compensation intake cases while collecting patient and employer data.

• Coordinated care between employers, providers, and case managers.

• Maintained accurate documentation and ensured regulatory compliance. Correctional Health Technician — Maricopa County Phoenix, AZ 2019 – 2020

• Performed vital signs, wound care, injections, and phlebotomy.

• Maintained strict adherence to safety protocols and HIPAA compliance. Medical Assistant — Mountain Park Health Center Phoenix, AZ 2019

• Supported providers with patient intake, CPT coding, labs, vaccinations, and exam assistance. Medical Assistant — Gila River Healthcare Laveen, AZ 2018 – 2019

• Performed triage, vitals, injections, and clinical patient support in a high-volume clinic. Medical Assistant – Occupational Health — HonorHealth & Banner Health Arizona 2007 – 2017

• Provided full front and back office clinical support including physical exams, injections, phlebotomy, drug screens, and workers’ compensation services. Education

High School Diploma — Remington College Tempe, AZ Certifications

Certified Medical Assistant (CMA) • NRCMA • BLS • CPR • ACLS • AED

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