Store Operations and Customer Service Leader

Front Royal, Va. ***** 540-***-**** ***********@*****.***

Tina Blakely

EDUCATION

Warren County High School

Front Royal, Va. 22630

Graduated 1996

OBJECTIVE

As an employee with over 20 years of customer service experience my primary objective is to support the functioning of business operations and ensure exceptional customer service.

REFERENCES

Available upon request

FUNCTIONAL SKILLS

Money Handling

Microsoft Office/Word/Excel

Scheduling

Hiring/ Training

Communication

Problem-solving

Inventory

Customer Service

Sales

EXPERIENCE

September 24 – January 26

Store Manager • VA ABC

supervised daily store activities including opening and closing procedures, cash handling, addressing operational issues, promoting sales, inventory accountability, ordering stock, responsible for hiring and training of new employees, conducting work schedules and employee evaluations

August 2020 – September 2024

Assistant Manager • Sodexo, Inc.

Skilled cooking or baking to ensure high quality, nutritious food production and service. Leading assigned staff in meal preparation, serving, and cleanup. Promoting child nutrition services programs, monthly inventories, cash handling, daily deposits.

December 2017 – August 2020

Relief Assistant Manager • VA ABC

Supervised daily store activities including opening and closing procedures, cash handling daily banking duties, addressing operational issues, inventory accountability, ordering stock, unloading of delivery truck, working at surrounding stores on a as needed basis.

August 2013 – May 2016

Office Manager • C & J Towing and Recovery

Leading day to day towing and hauling operations, communications with banks, customers and leasing companies daily. Microsoft Word, filing, faxing, email, invoices, handling of monies, impound services, dispatches for tow truck driver’s inventories of vehicles, scheduling and transporting cars to auctions. September 2005- July 2012

Lead Sales Associate •Virginia Alcoholic Beverage Control Greeting customers, handling of monies, POS computer system, Inventory, delivery, stocking, cleaning, customer service.

I am very detail oriented, have strong communication skills, and I am highly organized, self-motivated, driven and proactive in taking initiative and achieving goals, with a strong sense of accountability and responsibility. I am skilled at building and maintaining positive relationships with colleagues and clients. I am very dependable and take pride in any position that I hold.

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