IT Support Specialist with Security Clearance

Stephen F. Nkang

Open to Relocation

+1-814-***-**** *************@*****.***

https://www.linkedin.com/in/stephen-nkang-bb2a56245 PROFESSIONAL SUMMARY

IT Professional and US National Guard Reservist with a secret security clearance and entry level experience in customer service and operations support. Familiar with a broad range of systems, components, and network systems. Possess extensive knowledge in property and account management, and IT security. Career supported by CompTIA Security+ & AZ-104.

● User Account Management ● Microsoft Operating Systems

● Routing Fundamentals

● Wide Area Networks

● Information Technology Essentials

● Help Desk Troubleshooting And Problem

Solving

● Network Fundamentals

TECHNICAL SKILLS

Operating Systems: Windows XP, Windows 7, Windows 10, Mac OSX, Ubuntu, Android/iOS, Windows Server 2008, Windows Server 2012

● Software: VMware, Adobe Acrobat, Microsoft office (All apps), Exchange, VPN (connect tunnel, sonic wall, windows built in) Cisco CUCM & Various applications

● Printers: Printer Management Professional with experience in managing print operations, maintaining printing equipment, and ensuring high-quality print outputs. Skilled in managing printer components. (fuser, Output tray, sheet feeder, printer cover) PROFESSIONAL EXPERIENCE

United States National Guard Springfield, OH

25B Information Technology Specialist, 2023-Present

● Provided Technical support for the installation, configuration, and maintenance of computer hardware and software systems.

● Assisted in troubleshooting network issues related to system performance, connectivity, and security.

● Assisted service members with various types of technical issues via email, live chat and telephone.

● Installed 120+ new PC workstations and laptops with Windows 10 and MS Office 365.

● Resolved 20+ trouble tickets per day through efficient triaging problems.

● Reduced downtime for 300+ machines by 22% by scheduling and performing regular maintenance of hardware and software.

● Maintained 99% satisfaction rating in monthly end-user scoring through applied interpersonal skills and providing fast solutions.

TECHNICAL TRAINING

US Army 25B (IT Specialist) Advanced Individual Training FT. Eisenhower, Augusta GA

● Learned leadership skills and how to work in a team.

● Gained entry level knowledge of Information Technology.

● Developed strong technical problem-solving skills in high-pressure environments.

● Ability to conduct a vulnerability assessment and penetration testing using tools Nessus.

● Client Operating Systems

● Exchange Server

● Network Security

● Switching Fundamentals

● Windows Server

Build & Troubleshoot LAN

● Set up, optimized and managed network equipment. (switch, router, and end devices)

● Monitored application and print servers, rapidly responding to faults and malfunctions.

● Created user accounts and managed access rights for users. CERTIFICATIONS AND EDUCATION

AZ-101 CompTIA Security+ Active DoD Secret Clearance US National Guard Baltimore City Community College

Certifications Obtained

CompTIA Security+, AZ-104

LinkedIn URL

https://www.linkedin.com/in/stephen-nkang-bb2a56245

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