Remote Operations & Support Specialist

Asia Hill

334-***-**** *********@*****.***

PROFESSIONAL HEADLINE

Remote Customer Support Operations & Administrative Support Data Entry Specialist PROFESSIONAL SUMMARY

Customer-focused operations and support professional with 6+ years of experience delivering high-quality service, accurate documentation, and efficient workflow coordination in remote and fast-paced environments. Known for resolving issues with professionalism, maintaining strong customer satisfaction, and supporting cross-functional teams. Experienced with CRM systems, scheduling, data accuracy, and process compliance. Took a planned maternity leave following my most recent role and am fully prepared to return to work. CORE COMPETENCIES

Remote Customer Support • Operations & Administrative Support • Data Entry & Record Management • CRM Systems & Call Documentation • Issue Resolution & De-escalation • Appointment Scheduling • Quality Assurance

& Compliance • Microsoft Office (Excel, Word, Teams) • Google Workspace • Cross-Functional Collaboration • Call Center Operations • Attention to Detail • 55 WPM Typing PROFESSIONAL EXPERIENCE

Customer Service Specialist (Remote) — Asurion Mar 2024 – Mar 2025

• Maintained a 95% customer resolution rate by providing efficient, solution-focused support across multiple channels.

• Documented customer interactions, account updates, and resolutions in CRM systems with strong accuracy and consistency.

• Coordinated service appointments across time zones, ensuring clear communication and seamless scheduling.

• Partnered with internal teams to resolve escalated issues and improve overall customer experience.

• Completed ongoing product and system training to strengthen technical troubleshooting and service quality. Data Entry Clerk (Remote) — Aetna Jun 2023 – Jan 2024

• Verified patient records, billing details, and insurance coverage with a high level of accuracy and confidentiality.

• Entered and maintained case documentation to support audits, reporting, and compliance standards.

• Managed high-volume data entry while navigating multiple internal systems efficiently.

• Recorded case details and resolution steps with 99% accuracy to support operational consistency. Customer Service Specialist — AFNI Feb 2017 – May 2023

• Supported 40+ customers daily via phone, email, chat, and fax while maintaining professionalism and accuracy.

• Resolved billing, account, and service concerns using active listening and solution-focused communication.

• Trained and mentored new hires on systems, procedures, and customer service best practices.

• Collaborated with operations and logistics teams to ensure accurate information and timely issue resolution.

• Used quality assurance metrics to maintain compliance and proper escalation procedures. EDUCATION

Southern Union State Community College — Associate Degree, Business May 2015

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