PO Operations Administrator - Oracle & PO Management Expert

NAGA VENKAT MEKA

Services Operations Administrator PO Management · Oracle · Excel · Financial Processing · Process Improvement · Customer Service

978-***-**** ***************@*****.*** LinkedIn Nashua, United States

PROFESSIONAL SUMMARY

Operations-focused professional with 5+ years of experience in systems administration, process improvement, and cross-functional collaboration, with hands-on expertise in Oracle, Microsoft Office Suite, and financial processing workflows including PO lifecycle management, accounts receivable, and contract compliance.

Proven record of driving efficiency improvements through process analysis and redesign, with demonstrated success managing end-to-end data workflows, reconciling discrepancies across systems, and enforcing compliance standards resulting in measurable accuracy gains and zero-finding internal audits across multiple operational teams.

Experienced building operational dashboards, reports, and automated workflows that help Accounting and Operations teams act on financial data partnering cross-functionally with vendors, customers, and internal stakeholders to validate requests, track PO statuses, and ensure accurate billing and contract compliance.

Detail-oriented and collaborative operations professional with a track record of creating clear process documentation, communicating complex information confidently to diverse audiences, and delivering exceptional customer service to internal departments and external vendors alike.

TECHNICAL SKILLS

Systems & Tools: Oracle ERP, Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), ServiceNow, Azure DevOps, Git

Financial Operations: PO Lifecycle Management, Accounts Receivable, Invoice Review & Reconciliation, Budget Tracking, Pass-Through Cost Analysis, Contract Compliance, Financial Accuracy Validation

Operations Management: Vendor & Customer PO Management, Order Lifecycle Tracking, Process Improvement, Workflow Automation, SLA Management, Cancellations & Extensions Handling

Communication & Collaboration: Cross-functional Stakeholder Partnership, Vendor & Customer Relations, Written & Oral Communication, Presentations, Inquiry Management, Internal Audit Support

Process & Compliance: Business Guidelines Adherence, Contract & Billing Compliance, Continuous Process Improvement, Risk & Controls, Agile/Scrum, SDLC, ITIL v3/v4

Analytics & Reporting: Excel (Advanced), Operational Dashboards & Reports, Invoice & Fee Analysis, PO Status Tracking, Reconciliation Reports, Audit Documentation, Process Flow Documentation, Stakeholder Presentations

CERTIFICATIONS

•ServiceNow Certified System Administrator (CSA)

•ServiceNow Certified Application Developer (CAD)

•ServiceNow Micro-Certifications: Performance Analytics · Flow Designer · Integration Hub

PROFESSIONAL EXPERIENCE

Role: ServiceNow Developer - July 2023 – Present

Client: Tek Tree LLC • Newark, United States

Designed and delivered 10+ scoped ServiceNow applications via App Engine, implementing scalable data models, reusable components, and enterprise-grade integrations supporting 10,000+ active platform users.

Led 3 major platform upgrades across DEV/QA/PROD, executing pre/post-upgrade validation scripts that achieved zero unplanned downtime and maintained SLA compliance throughout each release cycle.

Engineered LDAP & Active Directory integrations enabling real-time provisioning and role synchronization for 5,000+ enterprise users, eliminating a 2-day manual onboarding lag and reducing IT ticket backlog by 30%.

Built REST and SOAP API integrations connecting ServiceNow to 6+ external enterprise systems via Import Sets and Transform Maps, cutting data reconciliation errors by 60% and improving cross-platform reporting accuracy.

Developed reusable Business Rules, Client Scripts, and Script Includes to enforce CMDB data governance standards, improving Configuration Item (CI) data integrity scores by 35%.

Authored ITIL-aligned SOPs adopted across 3 service delivery teams, improving new-hire ramp time by ~50%; supported AWS cloud integration rollouts and MID Server configuration.

Role: Associate Software Engineer (ServiceNow) - Apr 2023 – Oct 2023

Client: Wipro Limited • Hyderabad, India

Delivered 15+ ITSM/ITOM customizations Business Rules, Client Scripts, and UI Policies aligning platform behavior to business requirements within aggressive Agile sprint timelines.

Optimized Incident, Change, and Request Management workflows by redesigning routing logic and auto-escalation triggers, reducing average ticket resolution time by 20%.

Automated repetitive service-desk tasks using Scheduled Jobs and Flow Designer, eliminating ~30% of manual processing steps within the first quarter post-deployment saving an estimated 10+ hours/week of team effort.

Collaborated with ITSM process owners to document workflow improvements ensuring ITIL v3 compliance, contributing to a successful internal audit sign-off with zero major findings.

Role: Associate Software Developer - July 2019 – Mar 2023

Client: Technomold IT Solutions Pvt Ltd • Bangalore, India

Designed, developed, and maintained 20+ enterprise web application modules across the full SDLC, serving thousands of daily active users with a sub-5% production defect rate and 99.9% uptime.

Integrated 8+ third-party APIs into core enterprise platforms, adding data-driven capabilities that improved user engagement metrics by an estimated 25% within 6 months of deployment.

Optimized legacy codebase through targeted refactoring, achieving a 35% improvement in average page-load times and a measurable reduction in infrastructure hosting costs.

Delivered 5+ major feature releases on schedule in close partnership with QA, UX, and product teams, maintaining zero critical production outages across all launches.

EDUCATION

Master of Science in Computer Information Systems - 2023-2025

New England College - Henniker, NH

Coursework: Python Programming, Java, Database Design, Cloud Computing, Information Security, Network Communications.

Applied relational database and normalization principles to CMDB design and CI lifecycle management; studied cloud service models (IaaS, PaaS, SaaS) supporting scalable ServiceNow deployments.

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