Customer Service & Operations Professional

**** ******* ******, ********, ******** *****• 804-***-**** • *************@*****.***

Professional Summary

Adaptable and dedicated professional with an extensive background in customer service, retail operations, and hospitality. Proven track record of supporting high standards in fast-paced environments, managing inventory, and providing exceptional guest experiences. Committed to operational efficiency and team collaboration.

Experience

NOVEMBER 2018 – PRESENT

Customer Service Representative Maximus Chester, Virginia

Responded to high-volume inquiries about government programs and services with accuracy and empathy. While using specialized software to document interactions and update sensitive account information. Consistently meeting and exceeding performance metrics for call quality and resolution time.

AUGUST 2015 – NOVEMBER 2018

Customer Service Representative GDIT Chester, Virginia

Responded to high-volume inquiries about government programs and services with accuracy and empathy. While using specialized software to document interactions and update sensitive account information. Consistently meeting and exceeding performance metrics for call quality and resolution time.

JUNE 2013 – AUGUST 2015

Production/Warehouse Associate Standard Motors Products Inc Disputant, Virginia

Efficiently handle parts of distribution and inventory management within a high-output manufacturing environment. While collaborating with team members to meet daily production quotas and shipping deadlines. As well as supporting a clean and safe workspace while adhering to strict quality control standards.

JANUARY 2011– JUNE 2013

Production/Warehouse Associate Amazon Chester, Virginia

Processed, sorted, and prepared orders for shipment in a high-speed fulfillment center. Adhered to rigorous safety protocols and productivity standards to ensure prompt delivery to customers. Utilized handheld scanning technology to track inventory and ensure order accuracy.

Skills

Type 96 words per minute • Proficient with project management software • Team player • Excellent time management skills • Conflict management • Public speaking • Data analytics • Conflict resolution • Warehouse logistics • Problem-solving • Safety protocols • Quality control • Data privacy • POS systems

Education

JUNE 2025 - PRESENT

Bachelor of Business Administration South University Richmond, Virginia

3.0 GPA

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