Customer Service Professional - Remote Expert

Christopher McGee

Customer Service Remote Professional

323-***-**** *******************@*****.***

Christopher McGee on Indeed

Professional Summary

Dedicated Customer Service Professional with over 4 years of experience providing exceptional support across email, phone, and chat. Skilled in leveraging tools like ZenDesk and Salesforce to ensure high-quality customer interactions and timely resolutions. Proven ability to manage high volumes of inquiries while maintaining accuracy and customer satisfaction. Strong background in problem-solving, customer relationship management, and technical troubleshooting.

Key Skills

Customer Support Tools: ZenDesk, Salesforce, Slack Core Skills: Email Support, Customer Relationship Management, Problem-Solving, Technical Troubleshooting

Soft Skills: Communication, Multitasking, Time Management, Team Collaboration Professional Experience

Customer Support Specialist

Blueground (Hybrid) 04/2022 – Present

Handled customer inquiries via email, phone, and chat, ensuring consistent and high-quality support across all channels.

Managed and responded to over 100+ customer emails daily, achieving 98% resolution rate. Assisted customers with account management, billing issues, and product usage questions. Coordinated with technical teams to resolve escalated issues, ensuring prompt follow-ups and customer satisfaction.

Drafted and updated support articles and FAQs, improving self-service options by 20%. Provided actionable feedback to the product team to address recurring customer pain points. Customer Service Representative

Acertus (Hybrid) 10/2020 – 04/2022

Delivered exceptional customer service via email and phone, resolving inquiries within SLA guidelines.

Supported customers with troubleshooting issues and offered clear instructions for technical resolutions.

Documented all interactions using ZenDesk, maintaining detailed and organized case records. Collaborated with cross-functional teams to address customer concerns and escalations efficiently.

Participated in ongoing training to stay updated on best practices and internal processes. Education

Graduated Alexander Hamilton High School (2009)

Attended Cal State University Dominguez Hills (2012) Certifications

ZenDesk Support Specialist Certification

Salesforce Certified Associate

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