CURRICULUM VITAE
OF
Jennifer Garozzo
PERSONAL INFORMATION
Full name: Jennifer Garozzo
Date of birth: 20 March 1984
Language: English
Driver's license: Illinois - USA
Criminal offences: None
Address: 9154 Southfield Drive, Bridgeview, IL. 60455 Contact details: 708-***-****
E-Mail address: **********@*****.***
Professional Summary
Highly motivated and result-driven natural leader bringing exceptional organization and attention to detail. Team player willing to go the extra mile to meet tight deadlines, with cultivated communication skills, for the opportunity of further growth.
Skills
* HAZMAT training * Microsoft Outlook, Word and Excel
* Physically fit and agile * Customer-focused
* Fast learner * Exceptional telephone etiquette
* Trip planning * Effective problem solver
* Strong communication skills * Excellent time management skills
* Superior attention to detail * Fast paced
* Self-motivated professional
* Multitasking
Education
High school Diploma:
Plainfield High - Plainfield, IL.
* Training in Sports Medicine
* Peer Mediator
* Coursework in Health and Safety for Children
* Coursework in Counseling and Social Work
* Coursework in Psychology of Human Behaviour, and Anatomy Certificate: Criminal Justice
Wilco Career Center - Romeoville, IL.
* Investigative Training Certification
* Law Enforcement and Justice Administration coursework
* Criminal Law, Criminology and Penology coursework
* Effective Interview Techniques
Psychology and Business:
Joliet Community College - Joliet, IL.
* Attended a variety of professional courses associate with psychology, and business
Site Development Specialist
SAC Wireless / TEKsystems - Chicago, IL.
* Responsible for managing sites through the Real Estate process
* Review leases and other real estate agreements
* Coordinate with outside vendors, environmental engineers, architectural & engineering firms, title search recordable transaction documents, easements, warranty deeds, etc. for legal department review
* Site file review, including pictures and measurements
* Ensure compliance to the quality and safety goals and objectives
* Interface with landlords to get consent and/or negotiate amendments
* Determine if equipment change requires notice
* Review the local permitting requirements for the jurisdiction the site is located, review local zoning ordinance
* Obtain required permits by completing permit application, and submitting
* Upload completed site acquisition tasks into the internal database
* Create layout of site
Medical Assistant
Holistic Science Pain Clinic - Joliet, IL.
* Check patients in/out
* Called prescriptions into pharmacy
* Obtained insurance information
* Entered patients' information into database
* Assigned appointments
* Filed paperwork and documents
* Called and retrieved insurance approval for medical procedures, and prescriptions
* Opened office
* Answered phones
* Assisted patience with filling out paperwork
Night Supervisor
CXI Trucking - Melrose Park, IL.
* Analysed monthly balance sheet accounts for corporate reporting
* Generated financial statements and facilitated account
* Accounts receivables clerk
* Assisted controller with posting checks, and balance on a daily basis
* Oversaw daily office operations for staff of six employees
* Prepared and distributed payroll for staff of four employees
* Composed and drafted all outgoing correspondence and reports for managers, and partner carriers
* Trained new employees on multiple data entry
* Entered financial data into the company accounting database to be verified and reconciled
* Generated invoices upon receipt of billing information and tracked collection progress
* Effectively managed a medium-volume of inbound and outbound customer calls
* Addressed and resolved customer product complaints empathetically and professionally
* Gathered and verified all required customer information for tracking purposes
* Defused volatile customer, and employee, situations calmly and courteously
* Entered numerical data into database in a timely and accurate manner
* Scanned documentation and entered into database
* Obtained scanned records and uploaded them into the database
* Inform customers, and partner carriers of estimated time of arrival
* Set appointment times for pickup and delivery of freight
* Managed time sensitive matters
* Assisted warehouse, dock, and dispatch/routing
Customer Service Representative, Clerk, Routing
Con-Way Freight - Chicago, IL.
* Estimated weight, height, and centre of balance to make precise placements
* Enforced the on-time shipment of products to create exceptional customer experiences
* Answered and managed incoming and outgoing calls while recording accurate messages
* Completed data entry, tracked orders and maintained the applicant tracking system
* Entered billing documents in system
* Checked in outbound and inbound drivers
* Conducted and arranged cross terminal deliveries
* Divided cargo received by account number and intended location