Social Work & Community Development Professional

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MARY KADII CHANGAWA

Tel: +254-***-***-*** Email: *************@*****.***

Social Work & Community Development Professional Certified Nursing Assistant Social Work & Case Management Counseling & Psychosocial Support Community Development & Outreach Child Welfare & Resource Coordination Data Collection & Field Enumeration Record Keeping & Documentation Voter Registration & Election Support Quality Control & Monitoring Computer Applications (ICT Packages) Clerical & Administrative Support Nursing Assistance & Patient Care Training & Ministry Facilitation Election Polling & Vote Counting Procedures Report Writing & Case Documentation Resource Mapping & Service Linkage PROFESSIONAL SUMMARY

Results-driven social work and community development professional with a strong background in case management, counselling, and community outreach. Skilled in child welfare, psychosocial support, data collection, and record documentation, ensuring accuracy, efficiency, and compliance in diverse environments. Experienced in social service coordination, institutional care, and community engagement, with a keen ability to connect individuals to resources and improve well-being. Highly adaptable to evolving work settings, capable of managing multiple responsibilities effectively, and dedicated to promoting holistic support and sustainable community development.

Career Strengths

• Empathy & Compassion: Provides emotional support with care and understanding, building trust and positive relationships with children, youth, and adults.

• Communication & Interpersonal Skills: Engages effectively with colleagues, supervisors, and community members, ensuring smooth coordination and clear delivery of information.

• Problem-Solving & Conflict Resolution: Identifies challenges, addresses conflicts, and implements practical solutions to improve outcomes.

• Critical Thinking & Decision-Making: Assesses client needs and resources to make sound, timely, and sustainable decisions.

• Team Collaboration & Leadership Skills: Works collaboratively with groups, motivates others, and provides guidance to achieve shared goals.

• Attention to Detail & Accuracy: Maintains high standards in record keeping and documentation, ensuring precision and compliance.

• Adaptability & Flexibility: Adjusts quickly to changing community needs and organizational demands while maintaining quality service.

• Time Management & Organization: Prioritizes tasks effectively, meets deadlines, and ensures smooth workflow in daily responsibilities.

PROFESSIONAL EXPERIENCE

Social Worker January 2024 – June 2024

Green Olive Children Home – Mtwapa

Key Contributions

• Improved emotional stability of children by developing and executing tailored service plans, enhancing personalized care within the institutional framework.

• Reduced behavioural incidents by delivering structured trauma-informed counselling sessions, fostering resilience and psychological recovery.

• Expanded access to external support by coordinating resource linkages, connecting children to community-based services for holistic development.

• Strengthened child protection outcomes by collaborating with staff and caregivers to implement risk- sensitive intervention strategies.

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Clerk August 2022

Independent Electoral and Boundaries Commission (IEBC) Key Contributions

• Increased voter participation by guiding over 1,000 individuals through polling procedures, minimizing confusion and promoting transparency.

• Enhanced data accuracy by maintaining precise electoral records and reporting polling incidents, supporting process integrity.

• Accelerated polling efficiency by setting up and organizing voting stations, ensuring operational readiness before and during elections.

• Supported democratic outcomes by assisting in vote tallying and documentation, enabling timely and accurate results submission.

Helper December 2019 – May 2021

EPZD – Mombasa

Key Contributions

• Improved production output by assisting in material handling and logistics, minimizing workflow interruptions and operational delays.

• Enhanced product quality control by identifying substandard items, ensuring compliance with internal quality standards.

• Boosted inventory reliability by maintaining accurate materials records, reducing stock inconsistencies and reporting errors.

• Promoted team efficiency by facilitating clear communication with staff and supervisors, streamlining task coordination.

Enumerator – Census Activity August 2019

Kenya National Bureau of Statistics

Key Contributions

• Ensured 100% data accuracy by conducting household interviews using digital tools, contributing to comprehensive national census results.

• Increased operational efficiency by completing assigned household visits ahead of schedule, optimizing regional enumeration targets.

• Promoted community trust by maintaining confidentiality and following protocol, encouraging full participation.

• Strengthened data integrity by identifying and resolving real-time field challenges, enabling timely data submission.

Volunteer Youth Mentor August 2021 – Present (Part-Time) Scripture Union of Kenya

Key Contributions

• Enhanced youth moral development by leading gospel sessions and Bible studies in over 20 institutions, promoting values and spiritual growth.

• Improved psychosocial outcomes by offering personalized counselling, addressing behavioural and emotional challenges among young participants.

• Strengthened community outreach by organizing church and orphanage visits, deepening youth engagement and societal impact.

• Increased youth program participation by designing relevant, age-appropriate Christian education content, fostering deeper engagement.

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EDUCATION

Certified Nursing Assistant Jan 2025 – Jul 2025

Macmillan Medical Training College

Diploma in Social Work & Community Development 2021 – 2023 Shanzu Teachers Training College – School of Business Certificate in Social Work & Community Development 2020 – 2021 Shanzu Teachers Training College

Kenya Certificate of Secondary Education 2015 – 2018 Mtwapa Elite Secondary School

Kenya Certificate of Primary Education 2007 – 2014 St Bright Academy

TRAINING & CERTIFICATIONS

• Children Ministry Basic Level – Training of Trainers Jul 2023

• Computer Packages – Diverse ICT College Mar – May 2019 LANGUAGES

þ English – Proficient

þ Swahili – Proficient

REFERENCES

Meshack Kamau

Shanzu Teachers Training College, School of Business P.O. Box 15653 – 00503, Mombasa, Kenya

Tel: +254-***-***-***

David Chiko

Regional Coordinator (Coast Region), Scripture Union of Kenya P.O. Box 80100 GPO, Mombasa, Kenya

Tel: +254-***-***-***

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