Bilingual Operations and Customer Service Specialist

LEOPOLDO GONZALEZ MARQUEZ

**** ******* **** **** *** 81, EL PASO, TEXAS 79915

******************@*****.*** • 915-***-****

Agriculture Operations • Warehouse Management • Forklift Driver with OSHA Certification

• Bilingual Customer Service Representative. • Sales Representative and General Labor. Agriculture Operations with more than 8 years of experience within various sectors. Warehouse Management to include warehouse operations, The Use of Forklift manual and electric pallet jacks, wrapping and stacking all kinds of products/electronics, and all Warehouse tasks. As a Customer Service Rep. have more than 6 Years of Experience in Logistics systems. Sales Rep. with More than 5 Years of Experience and Targeting an opportunity whereby primary strengths in the area of sales/marketing, general operations improvement, and the development of key business relationships will add value to the revenue and profit goals within that organization.

• Bilingual Customer Service

• Sales Representative

• Logistics Customer Service Rep

• Team Leadership

• Research/Analysis

• Process Improvement

• Training/Mentoring

• Budgeting/Promotional Planning

• Optimal Communication Skills

• Operations Management

• Building Strategic Relationships

Education

Customer Service Representative

6 Recognition Diplomas

by Penske Corp.

Additional Training &

Professional Skills High

Proficiency, in

Microsoft Office

Fluency in English and

Spanish

Sales Representative

HERSHA HOSPITALITY / PIONEER PLAZA HOTEL2024 -Present Role/Responsibilities Defined:

• Currently operating as Washerman and General labor assistance in the hotel. Bilingual Customer Service

OutSource Connection - El Paso Electric Company 2024-Present

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Role/Responsibilities Defined:

• Currently operating as Bilingual Customer Service for all services for the El Paso Electric Company

• Assisting Customers with Payment Plans, Payment Arrengements, Outages, Starting Services, Stopping Services and emailing Copy of Bills and proof of services.

• Maintain an excellent line of communication with all clients through professionalism and customer service.

• Utilized research and analysis to identify the target of the problem to fix problem of account

• Other functions to assist customer to access website of EPE, Assist with instructions to make payments and additional assistance with questions customer have with all services from EPE Sales Representative

PETER PIPER PIZZA 2007-2024

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Role/Responsibilities Defined:

• Currently operating as a salesman for all restaurant products based on the client’s budget.

• Initial sales, marketing element, and providing client assistance in all restaurant products.

• Maintained an excellent line of communication with all clients through professionalism and customer service.

• Utilized research and analysis to identify the target audience to ensure optimal reach of publication.

• Responsible for the development and management of restaurant products.

• General labor assistance in the warehouse with the forklift to unload semi-trucks with products. GENPACT – EDM MEXICO __ 2007 - 2014

CUSTOMER SERVICE REPRESENTATIVE

Role/Responsibilities Defined:

• Customer service for Penske a Logistics company.

• Prepared workflow process improvement strategies to improve efficiency throughout the logistics systems, which included route scheduling, Accounts Payable Control, and the customer service elements provided to patrons.

• Manage, coach, and train all staff to improve services and adhere to company guidelines and standards.

Key Achievements:

• Work-flow Process Improvement within the Business Segment: Identified the need for procedural changes to increase efficiency in the Logistics Service. Research and evaluation of the routes, service options, personnel, customer service guidelines, equipment, and all suppliers specific to the Logistics operation, generated a new agenda that added value and structure to this element of the operations. Results: New initiatives the Company to have better control of the Logistic Service that was provided to the Customers. WAREHOUSE ASSOCIATE

MERCADO DE ABASTOS / ECONOMY CASH AND CARRY. 2000-2007 Role/Responsibilities Defined:

• Worked directly with managing all warehouse products.

• Load and Unload trucks with a Forklift and Electric Pallet Jack.

• Shipping and Receiving.

• Managed Team stacking products inside warehouse and control of inventory. Key Achievement:

• Warehouse and forklift driver: Performed all kinds of tasks in the Warehouse to have control of 500 products that were managed inside the company.

KITCHEN ASSISTANT

NUTRIMEX 1995-1999 Role/Responsibilities Defined:

• Clean kitchen equipment

• Maintaining cleanliness in every workstation.

• Food safety

• Scrub pots and pans

• Assist in basic food preparation.

• Organizing food supplies and ingredients

• Assisting with unloading the food items

• Cooking.

Agriculture Operations 1990-1995 Role/Responsibilities Defined:

• Knowledge of the Harvesting products on the Agriculture Field Side

• Knowledge of using all kinds of Farm/Agriculture Machines.

• Generated owner satisfaction, and provided collaborative support to the team.

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