IT Associate - Cybersecurity & IT Operations Specialist

Matthew Kada Sterling Heights, MI *****

586-***-**** ************@*****.***

Motivated technology enthusiast with a strong foundation in IT and problem-solving. Seeking an opportunity to apply my skills in a dynamic tech environment, and to expand my knowledge.

IT Associate

Detroit Lions, Detroit, MI July 2025 - Current

Sports & Entertainment Event Technician

Ilitch Sports + Entertainment, Detroit, USA May 2023 - July 2025 Provided venue-wide technology support for:

Sales Advisor

Active Directory Incident Management

Network Troubleshooting OOP & Scripting Languages

Virtualization Technologies IT Procedure Development Systems Deployment CompTIA Secure Infrastructure Specialist Certified

Used ticketing systems to manage and process support actions and requests. Managed high levels of call flow and responded to technical support needs. Configured and tested new software and hardware.

Maintained servers and systems to keep networks fully operational during peak periods. Manage of Active Directory user & computer accounts and group policies. Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.

Support video system hardware utilized by coaching and personnel departments. Delivered I.T. support for professional sports teams including the Detroit Tigers, Detroit Red Wings, and Detroit Pistons

Ensured seamless operation of systems critical to game-day performance, events, and venue operations

Little Caesars Arena

Comerica Park

Fox Theatre Detroit

Hockeytown Café

Joker Marchant Stadium

Pine Knob Music Theatre

Meadow Brook Amphitheatre

Michigan Lottery Amphitheatre

Skills

Work History

Best Buy, Madison Heights, USA August 2022 - January 2024 Help Desk Technician

Utica Community Schools, Sterling Heights, USA October 2021 - May 2022 Freelancer

Fiverr, Remote February 2020 - January 2022

Bachelor of Science in Cybersecurity And Information Assurance Expected in May 2026 Western Governors University, Salt Lake City, UT

Bachelor of Science in Computer Science September 2022 Oakland University, Auburn Hills, MI

Coursework toward Bachelor of Science in Computer Science Diploma June 2022

Stevenson High School, Sterling Heights, MI

Welcome and engage with customers in a warm, friendly manner Serve as a brand ambassador by bringing your passion for people and technology together to serve our customers

Recommend products and solutions that meet customers' needs Assist customers with their purchases, returns and exchanges Maintain merchandising and ensure your department is clean and well stocked Create a positive customer support experience with a professional attitude Provide technology support to end-users in a centralized desk environment and on-site at school facilities

Open, track, and close trouble tickets

Support and troubleshoot: basic connectivity and peripheral equipment; Troubleshoot, configure, install, and maintain a variety of software applications Lift equipment up to 50 lbs

Image iPads, Desktops, and Laptops

Deploy workstations

Designed and developed custom Java projects tailored to client specifications. Linux Essentials, LPI - Expires Never

ITIL® Foundation, PeopleCert - Expires 10/01/2028

A+, CompTIA - Expires 07/02/2028

Network+, CompTIA - Expires 07/02/2028

Security+, CompTIA - Expires 07/02/2028

CIOS, CompTIA - Expires 07/02/2028

CSIS, CompTIA - Expires 07/02/2028

IT Fundamentals Pro, TestOut - Expires Never

Education

Certifications

Community Service & Volunteer Work

Holy Martyrs Summer Camp, Shelby Township, MI, Leader, 07/01/18, 07/01/20, Overseer everything to make sure things went smoothly. Run arts and craft station for the kids., Manage outside activities.

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