Logistics Operations Specialist Remote Ready

SHAUNDA BELL

Nashville, TN

Candidate Description

Experienced professional with a background in package handling, logistics operations, customer service, and team supervision.

Worked as a Package Sorter at FedEx, responsible for sorting outgoing packages, verifying labels and address information, attaching tracking materials, and preparing shipments for delivery.

Experienced in loading and unloading trucks, transporting carts using equipment, and ensuring packages are properly prepared for safe transport, aligning with mail and package distribution responsibilities.

Strong customer service and communication skills from experience as a Customer Care Expert, assisting customers through phone-based support, resolving inquiries, and providing service information.

Experienced in data handling, customer communication, and responding to inquiries, supporting administrative and operational processes.

Physically capable of handling packages up to 50 lbs and supporting operational tasks including mail distribution and document handling.

Valid TN driver's license

Business Qualifications/Skills List

Mail & Package Distribution

Shipping & Receiving

Package Sorting & Tracking

Shipment Record Management

Data Entry & Documentation

Microsoft Office (Outlook, Word, Excel)

Customer Service

Phone & Email Communication

Package Scanning Systems

Employment History

FedEx – Nashville, TN

Package Sorter

Jul 2022 – Jan 2026

Managed the receiving, sorting, and distribution of incoming and outgoing packages, ensuring accurate labeling and timely shipment processing.

Verified package labels, addresses, and tracking information to maintain accuracy and prevent delivery errors.

Maintained shipment records including tracking numbers, sender and recipient details, and delivery status for proper documentation and accountability.

Utilized handheld scanning devices and internal systems to track packages and update shipment data.

Loaded, unloaded, and organized packages between trailers, conveyors, and delivery vehicles to support efficient distribution operations.

Operated a Tugger to transport carts and packages across the facility to designated sorting areas.

Organized shipments based on destination, size, and delivery priority to streamline distribution processes.

Ensured packages were securely packed and protected during handling and transport.

Followed safety, health, and operational procedures while maintaining a clean and organized workspace.

Consistently met high productivity targets and shipping deadlines in a fast-paced warehouse environment.

T-Mobile - Nashville, TN

Customer Care Expert

Apr 2023 – May 2024

Resolved customer issues and inquiries while providing professional customer support.

Assisted customers with account management and mobile application usage.

Processed bill payments and account updates.

Provided information regarding plan upgrades, services, and available benefits.

Ensured positive customer experiences through clear communication and problem resolution.

Nations Benefits - Nashville, TN

Operations Supervisor

Aug 2021 – Oct 2022

Supervised and supported a team of 15–30 agents to meet operational goals

Provided coaching, training, and performance support to team members.

Promoted team engagement by reinforcing company core values and workplace standards.

Monitored team performance to ensure alignment with business needs and service expectations.

Postmates – Nashville, TN

Learning Experience Facilitator

Mar 2016 – Sep 2021

Delivered training sessions for 30–50 employees at a time to support operational development.

Developed and implemented training materials aligned with business requirements.

Assisted with onboarding international third-party teams including TaskUs and Manila operations.

Collaborated with operations teams to review and update training programs regularly.

Southern Thrift – Nashville, TN

Supervisor

Feb 2013 – May 2015

Supervised daily store operations and managed a team of 8 employees.

Maintained accurate cash handling and balanced registers.

Addressed customer concerns and resolved service issues to maintain satisfaction.

Ensured smooth store operations and adherence to company policies.

Education and Certifications

Education:

High School Diploma(May 2003)

Clarksville High School

Clarksville, TN

Other

Valid TN driver's license and a clean motor vehicle record

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