Customer Service Representative
Resume:
Tasha Johnson
Customer Service Rep / General
Mesa, AZ 85204
***********@*****.***
Professional Summary
Resourceful customer service representative with 15+ years of experience in diverse roles, including healthcare and food service industries. Proven ability to manage high-volume calls, accurately quote benefits, and ensure customer satisfaction. Skilled in cash handling and data entry, with a strong foundation in HIPAA compliance. Committed to delivering exceptional service and enhancing operational efficiency in fast-paced environments.
Willing to relocate to: Arizona
Authorized to work in the US for any employer
Work Experience
Order Entry Specialist
iMemories-Scottsdale, AZ
September 2025 to Present
• Receive and organize assets.
• Title assets and input customers information accurately into the system.
• Barcode assets.
• Make sure assets are properly box and prepared for the next stage.
• Label the box.
• Send customer email quote.
• Put away boxes at the end of the shift.
• Enter time and asset counts into worksheet at the end of the shift. Delivery Driver
Amazon Flex-Mesa, AZ
June 2021 to Present
Pick up packages from warehouse on time and accurately navigate and deliver packages with in the time of the delivery block.
Operation Associate
DoorDash-Mesa, AZ
October 2024 to September 2025
• Receive and properly stock products from different Vendors.
• Accurately pick and pack orders.
• Actively track and communicate with dashers.
CSR 2
Morley Companies\Blue Cross and Blue Shield of Nebraska-Saginaw, MI September 2021 to March 2024
• Take incoming calls
• Quote Benefits
• Take outgoing calls
• Explain Claims
Food Service Worker/Cashier
Methodist Hospitals-Merrillville, IN
October 2018 to August 2021
• Greet customers\Run Register
• Worked Grill
• Build trays\Deliver Trays
• Worked Deli
• Cold Production
• Dish Room\Pots
CSR - Customer Service Representative
Luke Oil-East Chicago, IN
August 2013 to September 2018
* Greet the Customers
* Suggested Sales
* Maintain Cash Bank
Cage Cashier
Majestic Star Casino-East Chicago, IN
November 2000 to April 2006
* Exchange money, tokens, coin, and chips
* Credit card transactions and work with specialty banks
* Work with other departments while maintain cash bank Education
Health Information Technology (Associates of Applied Science) Kaplan University-Chicago, IL
April 2013 to June 2015
Skills
Interpersonal skills Google Drive Phone answering English Time management Phone etiquette Food Service Customer communication Organizational skills Customer inquiry handling Windows Balancing cash drawers Processing cash transactions Microsoft Excel Teamwork Customer service Computer literacy HIPAA Detecting counterfeit currency Call center experience Data entry Delivery driver experience Attention to detail Mobile applications Microsoft Outlook Typing Customer issue escalation Microsoft Word Computer skills Computer operation Managing customer accounts Stocking Cash handling machinery Customer support Order fulfillment Medicare Multitasking Cash handling Microsoft Office Languages
• English
Certifications and Licenses
Driver's License
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