Retail Operations Leader with 12+ Years Experience
Resume:
Jason Jenkins
St. Louis, MO *****
************@*****.***
Professional Summary
Dynamic general manager with 12+ years of retail operations and staff leadership experience. Skilled in cash handling, inventory management, employee training, and regulatory compliance, ensuring seamless store operations and outstanding customer service. Work Experience
Bank Teller
Alliance Credit Union-Jennings, MO
October 2025 to Present
• Cash handling
• Balancing tills
• Customer service
• Answering phones
• Establishing & maintaining good relationships with members Academic Instructor
St. Louis Job Corps Center-St. Louis, MO
March 2025 to Present
• Monitored student progress through regular assessments and maintained accurate classroom records in compliance with educational standards.
• Created a positive classroom environment by fostering a supportive and inclusive atmosphere that encouraged active participation from all students.
• Utilized innovative teaching methods such as hands-on activities, group discussions, and multimedia presentations to enhance student understanding and engagement. Front End Manager
Restaurant Depot-St. Louis, MO
November 2022 to Present
• Oversaw daily front-end operations, ensuring compliance with company policies and maintaining accurate cash handling procedures.
• Supervised and trained staff, delegated tasks, and provided coaching to improve employee performance and adherence to standards.
• Managed inventory at checkout stations, monitored cash drawers, and maintained records for all transactions.
• Maintained strong customer relations by resolving complaints promptly and upholding high service standards.
• Enforced cleanliness and safety protocols, ensuring a compliant and welcoming store environment.
• Streamlined workflow and implemented efficient check-out procedures to enhance customer satisfaction and operational efficiency.
Overnight Supervisor
Great Circle-St. Louis, MO
June 2018 to May 2021
• Oversaw and participated in night crew activities to maximize operational efficiency and customer satisfaction.
• Maintained detailed notes on clients and staff, ensuring accurate and compliant record-keeping.
• Enhanced employee performance by training staff and providing ongoing supervision and support.
• Offered administrative oversight by maintaining routine records and performing a variety of clerical work activities related to operations.
• Promoted a safe and compliant work environment by enforcing company policies and safety regulations. Store Manager
Foot Locker-St. Louis, MO
August 2011 to July 2017
• Managed daily store operations, ensuring a clean, safe, and compliant environment for customers and employees.
• Oversaw inventory control, cash management, and store opening and closing procedures, maintaining accurate records.
• Addressed customer complaints promptly and professionally, reinforcing positive customer relationships.
• Supervised and developed store employees through proactive communication, training, and mentoring.
• Maintained merchandise displays and implemented promotional strategies to drive sales.
• Scheduled employees for shifts, optimizing coverage based on customer traffic and business needs. Education
General Studies (Diploma)
Peoria High School-Peoria, IL
June 1996 to June 1996
Skills
• Operations Management
• Inventory Management
• Personnel Management
• Retail Management
• POS Systems
• Staff Supervision
• Training and Mentoring
• Compliance
• Cash Handling
• Customer Service
• Problem Solving
• Administrative Support
• Workflow Optimization
• Team Leadership
• Conflict Resolution
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