Bilingual Administrative & Finance Professional
Resume:
Orquidea Batista
Reading, PA
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Professional Summary
Bilingual (English/Spanish) professional with over 8 years of experience in customer service, accounting, payroll, tax preparation, and credit repair. Skilled in handling client communications, processing financial data, and resolving issues efficiently. Seeking a remote position where I can provide excellent customer support and administrative assistance. Core Skills
Customer Service (Phone, Email, Chat)
Data Entry & Administrative Support
Accounts Payable & Payroll Processing
Tax Preparation & Credit Repair
Microsoft Office (Excel, Word, Outlook)
Bilingual: English / Spanish
Work Experience
Tax Preparer & Credit Repair Specialist (Self-Employed) Reading, PA 2020 – Present
Prepared and filed individual tax returns ensuring accuracy and compliance Assisted clients with credit repair by reviewing reports and disputing inaccuracies Managed client communications and maintained confidential financial records Provided guidance on financial improvement and debt management Accounting Assistant
PVT Inc – Miami, FL 2015 – 2018
Managed accounts payable and processed vendor payments Performed data entry and maintained financial records Assisted with payroll processing and weekly reporting Responded to customer and vendor inquiries via email and phone Accounting & HR Assistant
Pestana South Beach Hotel – Miami, FL 2012 – 2014 Processed payroll and maintained employee records
Assisted with hiring, onboarding, and documentation Reconciled accounts and prepared financial entries Provided administrative and customer support
Education
Associate in CDA
Additional Information
Fluent in English and Spanish
Experience with payroll systems and accounting software
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