Customer Service & Operations Specialist with 10+ Years Experience

Charlesetta Vaughn-Gloyd

Houston, TX *****

************@*****.***

+1-281-***-****

Professional Summary

Highly motivated and adaptable customer service professional with over 10 years of experience in remote and on-site roles. Skilled at managing diverse inquiries, handling complex situations with efficiency, and delivering top-notch service in fast-paced environments. Adept at multitasking, maintaining accuracy, and continuously improving processes.

Work Experience

House Manager

Self-Employed

December 2017 to April 2025

● Coordinated day-to-day operations of a private household, including scheduling, budgeting, and service arrangements.

● Ensured client satisfaction through personalized service and effective management of household activities.

● Implemented organizational systems that enhanced efficiency and reduced operational costs. Customer Service Representative

Best Website Designs

January 2014 to December 2017

● Delivered exceptional customer support for web design and digital services, achieving a 95% first- contact resolution rate.

● Assisted customers via email, phone, and chat, handling over 100 inquiries daily with a focus on quality and speed.

● Collaborated with technical teams to address recurring customer issues, leading to a 20% reduction in support tickets.

● Maintained detailed records of customer interactions, contributing to product improvements and higher customer satisfaction.

Data Entry Specialist

Clinical Pathology Lab

June 2010 to January 2014

• Entered and managed patient data with 99% accuracy, ensuring compliance with healthcare regulations.

• Processed large volumes of sensitive information under tight deadlines while maintaining confidentiality.

• Streamlined data entry processes, reducing processing time by 15% in collaboration with laboratory staff.

• Clinical specimen accessioning

• Sample sorting

• Sample retrieval

• Data entry of patient information

• Prepare laboratory specimens for analysis and testing

• Unpack and route specimens to staging areas

• Identify and label specimens

• Pack and ship specimens to testing facilities

• Prepare and store excess specimen samples

Education

Associate of Science in Healthcare Management

Ultimate Medical Academy

April 2018 to January 2020

Trade school

Some college

Skills

• Time management

• Blood sampling

• Analysis skills

• Personal injury law

• NetSuite

• Budgeting

• Remote Work Proficiency

• Pediatrics

• Guest relations

• Office experience

• Surgery

• Documentation review

• Problem-Solving

• Retail sales

• Otolaryngology

• Home health

• English

• HIPAA

• Clinic

• Process Improvement

• Telemetry

• Patient monitoring

• Telehealth

• Laboratory procedures (10+ years)

• Appointment scheduling

• Windows

• Document review (3 years)

• Customer relationship management

• Team Collaboration

• Revenue cycle management

• Medical office experience

• Computer hardware

• Clinical trials

• Epic

• Gas chromatography

• Manufacturing

• Microsoft Word (10+ years)

• Customer Service

• Cardiology

• Medical-surgical

• Communication

• Medical terminology

• Writing skills

• Assays

• Behavioral health

• Microsoft Powerpoint (6 years)

• 10 key typing

• Hospital experience

• EMR systems

• EKG

• Animal shelter

• EHR systems

• Clerical experience

• Banking

• Front desk

• Organizational skills

• Private practice

• Venipuncture (10+ years)

• Healthcare Management

• Geriatrics

• Patient interaction

• Organization

• Public health

• Laboratory techniques

• Leadership

• Orthopedics

• Acute care

• Database management

• Supervising experience

• Conflict management

• Data collection

• Schematics

• Quality control

• SAP

• Oracle

• Google Docs

• Plastic surgery

• Technical Proficiency

Certifications and Licenses

CPR Certification

Driver's License

BLS Certification

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