Operations & Client Success Leader (Remote)

Joanna Torres

************@*****.*** 708-***-**** (Remote) Chicago, IL

https://www.linkedin.com/in/joanna-torres-a1a1ab18a Summary

Operations and Customer Success professional with 12+ years of experience managing high-volume projects, vendor relationships, and client services in fast-paced environments. Proven ability to coordinate cross-functional teams, optimize workflows, and deliver complex projects on time and within budget. Skilled in CRM systems, process improvement, and customer relationship management. Seeking remote opportunities in customer success, operations management, or client experience.

Work Experience

Opensity Solutions-Levenfeld Pearlstein

Office services Chicago Feb 2025 - Present

• Delivered operational and client service support within a high-volume corporate law firm environment

• Coordinated office service requests and project workflows to ensure timely delivery

• Maintained strong client satisfaction through responsive support and problem resolution. WorkWhile Work Agency

Chicago Mar 2024 - Current

• Completed assignments across multiple industries demonstrating adaptability in fast-paced environments

• Delivered operational and customer service support while maintaining high performance ratings

• Built strong relationships with teams and supervisors resulting in repeat placement requests. Fedex Office

Assistant Manager 2019 - Feb 2024

• Managed 150+ commercial print projects per year including brochures, signage, and direct mail

• Coordinated vendors, designers, and press operators to meet deadlines

• Reduced production errors by 20% through improved proofing workflow

• Oversaw $300k annual print budget.

• Led and trained staff teams while maintaining high customer satisfaction scores

• Maintained team performance and operational efficiency, supervising staff to uphold service excellence.

• Tracked production metrics and inventory using Excel and internal systems.

• Workflow Optimization: Implemented and maintained project management software to streamline the print production process and improve team collaboration.

• Vendor Management: Leveraged CRM software (like Salesforce) to manage relationships with print vendors, track orders, and ensure timely delivery of print materials.

• Digital Proofing: Employed proofing software (such as ProofHQ) to review and approve digital proofs, ensuring accuracy and adherence to brand guidelines.

• Utilized inventory management software to monitor stock levels of print materials and coordinate reorders when necessary.

Lead Production Coordinator 2015 - 2019

• Utilized industry-standard software such as Photoshop, Adobe Acrobat Pro, and Microsoft Office to coordinate print file projects.

• Enhanced productivity by streamlining project workflows, which resulted in reduced turnaround times.

• Achieved high levels of accuracy in document production, ensuring adherence to client specifications.

• Maintained an organized work environment, contributing to the efficiency and quality of production processes. Center Consultant Feb 2013 - 2015

• Provided expert consultation on print jobs, offering styling recommendations and comprehensive product knowledge to enhance customer satisfaction.

• Managed order production with a focus on detail and organization, ensuring high-quality outcomes and adherence to customer specifications.

• Conducted daily financial reviews and quality checks, maintaining accuracy in order fulfillment and financial transactions.

Staples

Sales Associate and Copy and Print Associate Aug 2011 - 2013

• Delivered exceptional customer service by advising on product features and providing styling recommendations, enhancing customer satisfaction and sales.

• Managed point-of-sale transactions and effectively addressed customer concerns, ensuring a streamlined and positive shopping experience.

Target Corporation

Cashier/Sales Floor/Price Accuracy/Ad Setup/Customer Service Nov 2007 - 2009

• Managed financial transactions efficiently, maintaining accuracy in cash handling and processing payments.

• Maintained sales floor standards by verifying pricing accuracy and delivering exceptional customer service, while preparing weekly promotional materials.

Education

Tilden Community High School/Kelvyn Park

High School Diploma 2006

HPVC Wright College Branch

Certifications

CPR/FIRST AID Lifeline training resources 2024 Skills

Customer Relationship Management (CRM), Time Management, Conflict Resolution, Marketing materials production

, Remote, Vendor management, Problem Solving, Technical Proficiency, Customer operations leadership, Print production coordinator, E-commerce production specialist, Digital and offset printing, Project management software, Remote tools

Contact this candidate