Operations & Patient Services Specialist
Resume:
Sarah T. Rogers
Roanoke Rapids, NC 27870
*****.******@*******.***
************@*****.***
OBJECTIVE: My objective is to use my excellent skills to show teamwork and sportsmanship within our company. Responsiveness to customer and employee needs and always showing compassion.
Work Experience:
09/22/2022 to present FastMed Urgent Care
Center Lead/PSA
Duties: Clinic supply orders, greeting patients at front desk, greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers’ needs and provide resolutions. Assisting patients with registration processes, including verification of insurance. Accurately recording charges and payments to support patient billing and preparing the daily deposit & reconciliation log. Assisting CM with clinic duties including scheduling, claim edit, charge review queues, and ordering of clinic supplies.
06/23/2015 to Present FastMed Urgent Care
Guest Service Specialist/ Patient Services Advocate
Duties: Greet patient at arrival, register pt., verify insurance coverage,
collect copays from patient, file, copy, conduct shift end report for daily
bank deposit, data entry.
09/13/2020 to present HRMC/Vidant North Hospital/ECU Health North
Emergency Dept/Ward Clerk
01/01/2015 to 09/12/2020 HRMC/Vidant North Hospital
ECC Physician Administrative Assistant
Duties: Answer phones, handle messages, retrieve mail and distribute.
Order office supplies, distribute monthly schedules, assist with shift
changes. Calculate provider hours for payroll, update provider
credentials. Calculate daily count for patients seen, distribute
complaint letters, assist with incomplete provider documentations.
03/09/2015 08/16/2019 Roses
Cashier
Duties: Scan customer merchandise, collect payment, keep working
area neat and clean. Assist with recovery and stock of shelf items.
Customer service, and money count down.
11/2007 to 12/31/2014 Halifax Emergency Group (HRMC)
(Facility and Title Changed)
Office Manager
11/2007 to 06/01/2015 Halifax Regional Medical Center
Medical Records/Chart Analyst
10/2001 to 11/2007 Halifax Regional Medical Center
Medical Records/Release of Information Clerk
11/1996 to 10/2001 Halifax Regional Medical Center
Emergency Dept/Ward Clerk
06/1988 to 05/1993 Halifax Regional Medical Center
Emergency Dept/Ward Clerk
06/2006 to 11/2007 Walmart/Cashier
Duties: Greet customers with a courteous compassionate demeanor.
Scan purchased items, totaling and handling various payment methods.
Assist with price checks, keep working area neat and clean.
05/2003 to 05/2006 Tillery Correctional Center
Corrections Officer
Duties: Variety of administrative task, completion of reports according
to deadlines and manage multiple inmates and activities.
02/1995 to 04/2003 Greensville Correctional Center
Corrections Officer
Duties: Variety of administrative task, completion of reports according
To deadlines and manage multiple inmates and activities.
02/1994 to 02/1995 Perdue Farms
QA/Gill Pack
Duties: QA-Checked quality, temperature, and appearance of meat
products: Gill Pack-separated liver, heart, gizzard, and chicken necks
for packing; cupped liver and gizzards in containers for packing.
Education:
03/1986 to 05/1988 Halifax Community College
General Office Technology
06/1985 Northampton County High School-East-Graduate
Skills: I have excellent organizational skills, able to multi-task with customer relation skills to communicate with others. I can work in a group or individually with little or no supervision.
References:
Suzanne Carr, FNP; Co-Worker, Fastmed
Cell: 252-***-****
Work: 252-***-****
Kimberly Shearin, FNP; Co-Worker; Fastmed
Cell: 252-***-****
Work: 252-***-****
Luis Rodriguez, MD; ED Director; HRMC
Cell: 252-***-****
Contact this candidate