IT Infrastructure and Transformation Director

Qasim Mushtaq

Dallas, TX ***** 817-***-**** ********@*****.*** linkedin.com/in/qasimmushtaqtx

IT BUSINESS OPERATIONS PROFESSIONAL

Accomplished executive with deep expertise at the intersection of technology and business. Experience in large-scale transformations within the IT, Manufacturing, and Telecom industries. Proven leader in Technology Management, including Cloud, ERP, and Supply Chain, with a solid track record in Automotive and Management Consulting. Highly adaptable leader who drives business process and technology transformation in multiple functional areas, with an academic foundation in Engineering (BSEE) and Finance / Management (MBA).

Outstanding Accomplishments:

Eliminated over $130M in COTS software products from Verizon application portfolio in 18 months and set organization on an Open-Source Software (OSS) consumption track.

Set up AWS, GCP & Azure Cloud Migration Program Office. Set up multi-cloud strategy to enable 600+ application teams with cloud migration saving Verizon $150M/year on premise infrastructure cost.

Orchestrated Cloud platform build followed by 30+ applications enablement for migration to Azure saving $12M+ in hardware and OS refresh cost.

Spearheaded a major SAP version upgrade for Verizon’s primary Financial ERP platform while providing 24x7 SRE operational support across entire SAP Infrastructure for its 35 modules. Improved downtime by over 70% in 18 months.

Reduced amount of manual work / toil in Infrastructure & Cloud operations reducing annual headcount cost $1M+.

Engineered a Big Data Analytics design/deployment (Hadoop based) for location-based services, reducing issue diagnosis time by 50% and associated cost reduction.

Launched new customer solutions with Verizon partners. Developed the “Go to Market” strategy for manufacturing and automotive verticals. Managed P&L for new IoT / M2M solutions investments through their lifecycle.

Increased sales of IBM software solutions in the automotive industry by 33% in a declining market, responsible for a $900M book of business.

Key Competencies:

Agentic AI & Gemini AI for Leaders Cloud Deployment Strategy, Transformation, Governance & Financial Operations (FinOps) for AWS, GCP, & Azure cloud. Application cloud onboarding Business Case for Cloud Deployment, Value Realization, Application Portfolio & Technology Selection Enterprise Application Portfolio Management (APM), Technology Platforms ERP: SAP Fi-Co, Basis, SCM & Cross Module Integration Software Development Lifecycle Management & Enterprise Architecture Black Belt/Green Belt Business Process Management, Digital Transformation & Lean Six Sigma Financial Reporting Process Design, P&L & Budget Management for Large Programs PMO Set up & Management Consulting practices for “B2B Integration”, “Embedded Software Lifecycle Management”, “SCM”, “Strategy & Change”, and CRM Thought leadership, authoring methods and spoke at events Vendor Management, Strategic Sourcing, Supply Chain Management US Citizen

PROFESSIONAL EXPERIENCE

VERIZON TELECOMMUNICATIONS, Irving, TX July 2011 - Present

Associate Director, Cloud Engineering & Global Infrastructure Transformation (8 years)

Created and led the Cloud PMO, application onboarding and business cases for Cloud Engineering.

Set up multi-cloud strategy (AWS, GCP & Azure) to enable cloud migration of 600+ applications.

Identified opportunities to re-engineer legacy business processes through automation & CICID pipelines.

Enabled teams shift from annual to a quarterly rehydration cycle in cloud, resulting in 50% faster new technology adoption.

Cultivated partner relations for various Cloud Service Provider teams (AWS, GCP, OCI, Azure).

Orchestrated the business case, application deployment strategy and program management for the OpenShift Container Platform for private cloud implementation in Verizon data centers.

Drove unification of existing onboarding frameworks across on-premises and cloud into an integrated, self-service, automated and intuitive platform supporting early engagements with CIO portfolios using the OneCloud platform.

Orchestrated end-to-end compliance and privacy audits for the cloud portfolio, implementing technical safeguards that slashed issue diagnosis time by 33% and minimized overall portfolio risk.

Eliminated over $130M in COTS software products from portfolio in 18 months and set organization on Open-Source Software (OSS) consumption track.

Created financial business cases for investments in technology transformation projects for portfolio application teams which were funded by central Technology Strategy team.

Spearheaded the design of a secure inbound Open-Source pipeline; fortified software integrity by enforcing corporate security requirements and reducing license-conflict risk through Black Duck automation.

SAP Basis ERP Infrastructure Senior Manager, (2 years)

Orchestrated a major SAP upgrade for the primary Financial ERP platform, directing a cross-functional, global team of 25+ on-shore and off-shore experts to deliver the project on time & under budget.

Provided 24x7 SRE operational support across SAP Infrastructure and its 35 modules and improved downtime by over 70% in 18 months.

Reduced manual work (SRE toil) in Infrastructure & Cloud operations, reducing annual headcount cost by $1M+.

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Cultivated a high-impact technical alliance with SAP’s leadership, driving priority support for SAP migration and ensuring seamless integration of 35 business modules.

Improved up time of SAP application by over 15% by implementing reliability processes and led the compliance transformation for a hardware footprint of 950+ servers across global footprint.

Principal Engineer, Cellular Location-Based Services (LBS), National Network Organization (1.5 years)

Directed cross-functional engineering teams at multiple Verizon data centers to optimize the LBS infrastructure, resulting in a 10% reduction in system latency and streamlined operational workflows.

Orchestrated service delivery for a multi-vendor ecosystem (software and hardware), consistently maintaining 99.9% uptime for critical location-based services (LBS) through rigorous SLA governance.

Big Data Analytics: Architected the design & deployment of Hadoop based analytics system for location-based services which enabled 33% diagnosis time reduction and $2M+ SaaS cost reduction.

Vertical Solutions Product Manager, IoT Solutions, Verizon Business Solutions (3 years)

Developed the “Go to Market” strategy for manufacturing and automotive verticals. Managed P&L for new IoT/M2M solutions investments through their lifecycle.

Evaluated new technologies for potential market opportunities in M2M/IoT areas and launched 6 new solutions with partners such as Sendum, Pedigree, ATEK, Digi, GPSit, TeleNav etc.

Orchestrated end-to-end Open Development (OD) certification for a diverse portfolio of M2M and Telematics devices, ensuring 100% compliance with Verizon’s network integrity and security standards.

Supported Verizon Sales Teams by structuring client opportunities and architecting solutions.

ZOQUE HOLDINGS INC. Fort Worth, TX May 2009 – July 2011

President & Founder, Business Services Company

Launched new company providing Business Services (BPR and IT consulting), IT Portfolio Management, Health Care IT / EMR.

Deployed end-to-end implementation of AMS (American Medical Software) EMR with hardware refresh in clinical environment. Reduced records management toil by 75% for the medical clinical practice.

Grew sales and achieved profitability within 90 days of inception. Closed business upon joining Verizon.

IBM Global Business Services, Dallas, TX December 2000 – February 2009

Business Unit Executive 2 years, Software Group—Global Solutions Sales

Increased sales of IBM software solutions in automotive industry by 33% in a declining market. Responsible for global software solution sales for a $900M book of business.

Orchestrated a globally distributed team to develop and integrate manufacturing solutions for automotive clients, improving cross-border process efficiency by 30%.

Architected the strategic IT roadmap for IBM’s Automotive Software Division, directing the development of next-generation Software-Defined Vehicle (SDV) solutions across global IBM Solution Centers.

Formalized design protocols for IBM’s 'Automotive Early Warning System,' leveraging Predictive Maintenance and Quality (PM&Q) frameworks to reduce warranty risk and improve defect detection.

Established “Rational Software Brand Solutions Portfolio” and led cross-brand alignment of various IBM teams for Rational Brand Solutions sales.

Associate Partner and Practice Leader (4 years), Global Business Consulting Services

Spearheaded a $55M+ portfolio of Strategy/Change and Sell/Support consulting practices, capturing 3 new key accounts and expanding market share within automotive industry.

Architected and grew new embedded software ESLM practice. Drove new business development and solution strategy to secure 3 new enterprise clients in first 12 months while managing P&L and talent development.

Analyzed the Application Portfolio of 380 applications for a Fortune 50 company in “manufacturing & service/after sales” areas. Developed 5-year IT Strategy roadmap for the CIO.

Managed the Telematics program office for a Global Fortune 50 company and established IT strategy.

Principal - Supply Chain, Industrial Sector (3 years), Global Business Consulting Services

Directed a multi-phase digital transformation for an earth-moving equipment manufacturer; established a comprehensive order fulfillment system and leveraged insights to execute strategic enhancements across procurement, CRM, and vendor electronic marketplaces.

ADDITIONAL RELEVANT EXPERIENCE

PricewaterhouseCoopers and A.T. Kearney / EDS eSolutions -Now called HPE Services:

Management Consulting: Supply Chain, Application Portfolio Management, SAP, B2B Integration & IT Transformation

General Motors - Vehicle Software Engineering, Manufacturing & Business Planning

EDUCATION

M.B.A., Management & Finance. University of Michigan, Ann Arbor, Michigan (Stephen Ross School of Business)

B.Sc., Electrical Engineering. Arizona State University, Tempe, Arizona (Ira Fulton School of Engineering)

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