IT Support & Robotics Specialist with AI Degree

William Robert Evans

Address: Stephens City, VA, US, 22655

Mobile: +1-540-***-**** Email: ***************@*****.***

GitHub: https://github.com/WillREvans LinkedIn: https://www.linkedin.com/in/william-robert-evans/

Summary:

A software support specialist with 3+ years of experience in a multidisciplinary technical environment. I draw on my technical background in AI and Robotics to identify workflow optimizations; cross-functionally communicating with customers and developers, efficiently bridging the gap between teams to ensure the highest level of service and satisfaction. I believe in a rock-solid work ethic and a persistent commitment to self-improvement. This is a mentality I apply to all levels of my work, utilizing cutting edge machine learning, software engineering and AI automated practices.

Skills:

●Software: TeamViewer, Putty, Jira, MS CRM, Innosoft, ROS Noetic, Robot Studio, JetBrains IDEs

●Operating systems: Windows (XP onwards), Linux (Debian and Red Hat derivatives)

●Programming / Scripting languages: PostgreSQL, Bash, BatchScript, Python 3, Java, JavaScript, C, C++, Kotlin, R

●Other technical skills: Prompt Engineering, DevOps, Server administration, GitHub, GitLab

Professional experience:

Software Support Specialist September 2023 - August 2025

Lisec UK & Ireland Ltd, Unit 200, Queensway Business Park, Telford, England, UK, TF1 7UL:

●Lead software implementation of the most advanced IG Glass production plant in the UK (~$87,000,000 Investment) - project completed in 6 months and below budget in conjunction with hardware, development and local operations teams

●Personally responsible for fixing ~£40,000 and ~£20,000 per day losses on two different occasions with BatchScript

●International travel for on-site configuration of AI integrated automated production lines and production management servers

●Rapid Tier 3 / 4 support via phone call / remote access under critical time pressure and customer supervision

●Proactive analysis and ongoing maintenance of modern and legacy remote customer systems

●Implementation of custom scripts, notably SQL queries, to resolve complex dynamically changing customer requests

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Test and Validation Engineer – Contract March 2023 – August 2023

VA Technology, Halesfield 9, Telford, England, UK TF7 4QW:

●Fault finding, problem diagnosis and on-site repairs including fabrication of new components

●Detail oriented verification of operational efficacy of outgoing system components and software

●Use of power tools, including but not limited to drills, angle grinders, riveters and hydraulic punches

●Assemble electrical units to customer specifications

Robotics Junior Programmer - Internship December 2020 - July 2022

Aberystwyth University, Penglais, Aberystwyth, Wales, UK, SY23 3FL:

●Development of cutting edge research software for computer vision, machine learning, robotics and AI

●Rapid iteration of documentation and software engineering with heavy use of Sci-Kit-Learn, Pandas, NumPy

●Agile collaboration and via Git version control developing technological advancement for academic publishing.

●Emphasis on creative problem solving and innovation with a blend of independent and pair programming.

●Read more at https://aberfish.github.io/

Student Demonstrator - Contract October 2020 - December 2020 Aberystwyth University, Penglais, Aberystwyth, Wales, UK, SY23 3FL:

●Direct communication with students facing technical problems, refining interpersonal communication skills

●Analysis of student code, providing feedback, developing my own debugging capability of other’s work

●Enhanced my understanding of computer systems and standard practices, especially usage of Linux based operating systems

Education:

Aberystwyth University

2019 - 2022

BSc Artificial Intelligence and Robotics - First Class Honors (Equivalent to USA GPA: 4.0)

Relevant Modules:

●Software Engineering

●Modeling Persistent Data

●Machine Learning

Other Experience:

Published co-author of academic research paper: 2022

●Fawaz, B., Thompson, J., Brindle, R., Evans, W., Fearn, T., Coppola, C., Akanyeti, O., (2022). Overhead tracking and control of a mobile robot. UKRAS22 Conference “Robotics for Unconstrained Environments” Proceedings, 46-47. doi: 10.31256/Ee5Um7W

Development of Year 7/8 Robotics module at Brooke Weston Academy: 2017 - 2018

●https://www.brookeweston.org/news/?pid=10&nid=1&storyid=117

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