Customer Service & Sales Support Professional
Resume:
Zykariah Davis
Decatur, AL *****
***************@*****.***
Professional Summary
Customer Service and Sales Support professional with 4+ years of remote experience handling high- volume inbound and outbound interactions across phone, chat, and email. Proven ability to resolve complex customer issues, support enrollment and sales processes, and safeguard sensitive PII/PHI data. Highly skilled in CRM systems, multitasking, consultative communication, and customer retention. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Seasonal Sales Support Representative
eHealth Insurance-Remote
September 2025 to December 2025
• Applied consultative selling techniques to address objections and drive enrollments, contributing to strong conversion performance.
• Generated and followed up on sales leads through outbound calls and email outreach to maintain a healthy sales pipeline.
• Maintained high conversion rates through clear, persuasive, and empathetic communication.
• Screened Medicare-eligible and current beneficiaries while securely collecting and protecting PHI and PII in compliance with regulations.
• Addressed and resolved customer complaints professionally to improve satisfaction and retention.
• Utilized multiple computer systems and CRM tools simultaneously to manage sales and service requests efficiently.
• Streamlined enrollment workflows, enhancing customer experience and increasing client retention. Case Manager
Movate-Remote
September 2024 to May 2025
• Managed a wide range of customer concerns related to vehicle performance, service issues, and warranty coverage.
• Resolved complex cases independently and escalated issues when necessary, clearly communicating expectations, next steps, and timelines to customers.
• Scheduled and documented follow-ups in advance, exercising discretion when offering compensation to resolve service recovery situations.
• Conducted detailed research using vehicle product guides and collaborated with technical teams and product specialists to deliver accurate, customer-focused solutions.
• Reviewed warranty information and provided warranty denials, when necessary.
• Processed refunds for rental vehicles, parts, and goodwill Temporary Customer Care Representative
Randstad-Remote
August 2023 to January 2024
• Conducted outbound appointment calls to assist participants with annual enrollment, retirement changes, dependent additions or removals, Health Savings Accounts (HSA), Health Care FSA (HCFSA), Dependent Care FSA (DCFSA), and qualified life status changes.
• Explained benefit options and eligibility requirements clearly to ensure participants understood available selections and deadlines.
• Documented interactions accurately in benefits and case management systems while maintaining confidentiality of sensitive participant information.
• Maintained professionalism, accuracy, and compliance while managing a high volume of outbound calls in a fully remote environment.
Part Time Chicos FAS Remote Contractor
Randstad-Decatur, AL
February 2023 to July 2023
• Handled high-volume inbound sales inquiries via phone, chat, and email, converting customer interest into completed purchases in a fully remote environment.
• Utilized consultative selling techniques to recommend products, overcome objections, and maximize order value.
• Processed orders, tracked shipments, and managed customer accounts while maintaining accuracy and efficiency.
• Consistently exceeded sales performance goals, earning Employee of the Week recognition with a 102% closing rate and 101% sales rate.
Seasonal Sales and Service Associate
1-800-Flowers.com-Harvest, AL
October 2021 to March 2022
Managed high-volume inbound calls in a fully remote environment, resolving customer inquiries while driving sales and ensuring a positive customer experience.
• Processed customer orders accurately using proprietary systems to support efficient fulfillment and on-time delivery.
• Applied product knowledge and service-recovery techniques to increase customer satisfaction and repeat business.
• Collaborated with team members to improve workflow efficiency and communication during peak seasonal demand.
• Collected and shared customer feedback to support service improvements and enhance overall service quality.
Cap 2 Associate
Walmart-Madison, AL
January 2020 to March 2021
• Unloaded incoming freight and sorted products onto designated pallets to support accurate and efficient stocking operations.
• Maintained inventory accuracy by organizing stock and minimizing discrepancies through careful handling and documentation.
• Trained new associates on operational procedures and safety protocols, contributing to improved team productivity and reduced errors.
• Monitored work areas to ensure compliance with safety standards, maintaining a safe environment for employees and customers.
Temporary Cap 2 Supervisor
Walmart-Madison, AL
July 2020 to August 2020
• Supervised daily operations for the CAP 2 team, managing task assignments for 13–20 associates to ensure timely completion of workload.
• Coordinated staffing, scheduling, and task distribution to maintain productivity during peak hours.
• Trained new and existing team members on safety protocols, efficient stocking methods, and inventory management procedures.
• Monitored workflows and enforced operational and safety standards to maintain compliance and reduce errors.
• Communicated staffing needs, supply requirements, and operational updates effectively with management.
Education
High school
George Washington Carver High School-Montgomery, AL April 2015 to May 2018
Upper secondary education
Skills
• Client interaction via phone calls
• Client relationship management
• Medicare
• Customer support
• Microsoft Outlook
• Data entry
• Customer support ticket management
• Appointment scheduling
• Salesforce
• Customer relationship management
• Customer service
• Customer issue escalation
• Intake
• Customer Service Skills
• Typing
• Technical Proficiency
• Oracle
• Managing customer accounts
• Consultative selling
• Live chat
• Outbound calling
• Phone call management
• Call center
• Remote (as sales environment)
• Microsoft
• Total calls (success metric)
• Healthcare support
• Remote work experience
• Customer relationship building
• Critical thinking
• Patient interaction
• Phone communication
• Interpersonal skills
• Problem-solving
• Medical terminology
• CRM software
• Windows
• Health insurance experience
• HIPAA
• Confidential information handling
• Microsoft Excel
• Written communication
• Organizational skills
• Time management
• Call center experience
• Order entry
• Slack
• Customer support experience within e-commerce industry
• Legal document sorting and filing
Languages
• English
Links
http://www.linkedin.com/in/zykariah-davis-b5268a188 Certifications and Licenses
Driver's License
August 2023 to August 2027
Contact this candidate