Data Entry Specialist with 20+ Years Experience
Resume:
CONTACT
*****************@*****.***
HOUSTON, TX 77029
EDUCATION
Bachelors: Graphic Design – Mar 2013
Int’l Academy of Design & Technology
Chicago, IL
SOFTWARE
• Microsoft Office
• Outlook
• HRXassist
• CsPro
• ALIS Genesys Cloud
• Lotus Notes
SKILLS
Quick Learning Ability
Attentiveness
Customer Care
Time Management
Organization
Office Applications
Resolving Conflict
Helpfulness
Dorothy Gregory
SUMMARY
Dependable professional with 20+ years of experience providing administrative and customer services, ensuring deadlines are met via efficient and accurate processes to ensure maximum levels of productivity. Organized and detail oriented, I offer a proven ability to pinpoint the most appropriate tools required to ensure premium results. WORK EXPERIENCE
Customer Care Representative II Jun 2021 – Present Alight Solutions LLC Chicago, IL
• Communicate with Abbott Laboratory's participants to enroll in their health, pension, 401k, and survivor benefits.
• Manage multiple client requirements and guidelines.
• Process, update and resolve tickets in a timely manner on a daily basis.
• Correspond with internal teams via email and resolved escalated issues for participants.
• Contributed to an 85% increase in overall team performance . Customer Care Representative (CCR) Dec 2019 – Jun 2021 Randstad Staffing Chicago, IL
• Maintained customer service database and updated customer records.
• Responded to participants and internal team inquiries via phone, email and chat.
• Processed projected benefit estimates and accurately updated account information in a timely manner.
• Answered participant's questions and provided accurate information regarding their health benefits.
Verifier Sep 2016 – May 2018
Elite Staffing Services Chicago, IL
• Tracked and verified customer data for accuracy before processing applications for qualified low-income families in need of energy assistance.
• Investigated and resolved verification discrepancies on a daily basis.
• Collaborated with several team members to meet verification deadlines.
• Enhanced customer satisfaction by resolving verification issues promptly and effectively, leading to a 90% retention rate.
• Consistently achieved a verification accuracy rate of over 98%. Jr. Graphic Designer Jul 2013 – Oct 2015
Eazypower Chicago, IL
• Executed design layouts for packaging from concept to completion within specified timelines, maintaining high quality standards for clientele.
• Produced mock-ups and mechanicals for promotional experiences, marketing materials and other media.
• Produced engaging and visually appealing graphic designs for various marketing materials
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