Nonprofit Admin & Financial Counseling Professional
Resume:
Kathleen (Kelly) Atkinson
Delavan WI 53115
********@*****.***
To dedicate myself to a long term position that utilizes my most recent office and organizational skills in the non profit sector or that draws upon my lifetime of experience and education. I would also like to explore the opportunities available to work remotely providing office support.
Trust Account Manager/Admin. Asst./Marketing
CCCS of Northern Illinois • Woodstock, IL
August 2018 to September 2025
Began as Trust Account Manager overseeing the inhouse Debt Management Program for over 200 clients. Worked with these clients to set up new credit card payment arrangements based on using a DMP including sending out proposals, disbursing payments 3 times a month to creditors for clients, updating balances, getting payoff estimates, and assisting clients along their 3-5 years payment schedule to achieve successful completion by paying off all debts enrolled in a DMP. Became a Certified Financial Counselor through the NFCC Educational Program. Also assisted with Social Media and marketing efforts including hosting a weekly FB LIVE event on different financial topics to educate our followers online. Volunteered at agency outreach events whenever possible. Worked as a backup to the front office staff answering phones, scheduling appointments with our counselors for new and existing clients and helping with administrative duties as needed. Worked on securing grant funding by outreach efforts statewide to banks and credit unions resulting in several new partnerships being formed which resulted in funding being provided directly to the agency for continued services. Provided data entry for grant data needed on a quarterly basis for several different grants and continually and kept these spreadsheets updated. Looked for new grant opportunities and alerted Executive Staff when possible new sources of funding were found.
Program Coordinator
Antioch Area Healthcare Accessibility Alliance (AAHAA) • Antioch, IL
December 2016 to April 2018
This position involved overseeing all the daily aspects of a non-profit dedicated to providing healthcare resources including being responsible for: Payroll and Quickbooks accounting management,Social Media management including website design, Facebook, and Twitter and marketing for the organization including writing press releases, and growing our presence by cultivating press contacts to continue to grow our organization most notably establishing a media partner with WRLR Radio Round Lake Illinois, Fundraiser event organization including promotion for events and participation in events, Research on grant applications and writing LOI's to foundations, Scheduling transportation in absence of transportation scheduler and relaying messages to nurse when appropriate for medical concerns and follow up from general public and existing clients, General Office duties and assistance and backup to Executive Director as needed and overseeing of volunteers and interns with duties assigned to them throughout their tenures and involvement.
Telephone Collections Counselor
United Credit Services • Elkhorn, WI
February 2015 to October 2015
This position involves communicating and problem-solving debt concerns through telephone contact. Duties included: Telephone collections, Debt counseling, Account assessment, and learning debt collection practices, laws, techniques and strategies to ensure the best outcomes for clients.
Accounts Payable/Purchasing Coordinator/Administrative Assistant Gem Manufacturing, Inc • Bristol, WI 2010 to 2012
Proved my ability to be a responsible and organized employee in a growing family-owned manufacturing plant. Worked with the President of the firm taking on varied responsibilities to enhance growth including Payroll, Accounts Payable, and Accounts Receivable. Additional Human Resources responsibilities, Acquiring weekly quotes from outside vendors. Purchasing steel and components, supplies, and tools, Completion of physical inventories, Switchboard, reception, filing, email, and use of office equipment: fax, copiers, scanners, calculators, etc. and ability to adapt frequently to take on various additional office duties as needed.
OTHER RELEVANT EXPERIENCE INCLUDES:
Assistant Manager (Food Service)
o20 years' experience, most recently at Southern Wisconsin Foods (DBA Burger King), Walworth, WI.
oPayroll, budgeting, cash deposits, reconciliations, and spreadsheet management.
oInventory control, supply ordering, and management of daily profit margins.
oHiring, training, scheduling and supervision of staff, up to 45 employees in any one shift.
oSecretarial
o7 years' experience including GEM Manufacturing, Inc.
o2 years’ experience, most recently with CCCS of Northern Illinois.
oJournalism/Marketing
o6 plus years' experience; also, City Editor for Richmond Gazette, Richmond, IL for over 3 years.
oExcellence in written communication, reporting, editing, and attention to detail.
oSocial Media management for CCCS of Northern Illinois growing our FB page from zero followers to over 840 followers and learning how to use platforms like CANVA to help promote our agency's mission.
Qualifications and Skills:
oTyping and Proofreading: 45-50 WPM and Extensive Attention to Detail
oComplaint Handling: Over 40 years’ Experience in Management Handling Customer Complaints
oOffice Experience: Proficient in MS Word, MS Excel, Email, Editing, Organizing, Office Equipment Usage
oHardworking: Proven Record of Achieving High Work Quality
oTransactions Experience: Accounts Payable and Receivable, Purchasing, Payroll, Budgeting, Cash Transactions, Human Resources, Intake & Appointment Scheduling, Data Entry and General Office
Education: CPT in Medical Claims and Billing Course Completion US Career Institute • Fort Collins, CO AND Bachelor of Arts in Journalism and Communications University of St. Francis • Joliet, IL August 1979 to May 1983
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