Operations and Risk Management Leader
Resume:
Rhonda A. Navarro, CAPS, CAM
Austin, Texas 78748
*************@*****.***
Management, Operations, Training, Marketing and Resident/Associate Relations
Risk Administrator – RPM Living 04/2025-Current
Responsible for providing administrative support to the risk team.
Receive and process SOP’s into RMIS system, assig files to individual Risk Manager.
Review and process risk – related incidents.
Correspond with internal teams to collect information or evidence to assist in claim & litigation management.
Assist with administrative tasks as assigned.
Operations Manager – Bonner Carrington 08/2023 – 05/2024
Regional Operations Specialist 01/2020 – 08/2023
Human Resources Specialist 09/2019 – 01/2020
Manage operation functions of the organization
Interview, hire and train staff; delegate responsibilities, evaluate performance, prepare work schedules, mediate conflicts
Handle all Customer Care Calls – Customer Experience/Satisfaction, Problem Solving
Provide weekly/monthly updates and reports to direct supervisor
Develop and implement company – wide communications/updates
Manage system software
Community Manager – Bell Austin Southwest 04/2017 – 04/2019
Bell Partners, Inc.
Manage leasing and operations function of community
Interview, hire and train staff; delegate responsibilities, evaluate performance, prepare work schedules, mediate conflicts
Community Mentor (New Hires)
Provide weekly updates and reports to direct supervisor
Achieve and maintain budgeted occupancy
Develop property – wide communications featuring events and news affecting the apartment community
Implement strategies to impact leasing activity
Community Director – Arbors of Wells Branch 05/2010 – 02/2017
Milestone Management
Manage leasing and operations function of community
Interview, hire and train staff; delegate responsibilities, evaluate performance, prepare work schedules, mediate conflicts
Community Mentor (New Hires)
Provide weekly updates and reports to direct supervisor
Achieve and maintain budgeted occupancy
Develop property – wide communications featuring events and news affecting the apartment community
Implement strategies to impact leasing activity
Community Manager – La Frontera Square –New Construction 05/2009 – 04/2010
North American Properties
Manage leasing and operations function of new construction lease up community
Interview, hire and train staff; delegate responsibilities, evaluate performance, prepare work schedules, mediate conflicts
Oversee local marketing strategy to ensure stabilization of community
Provide weekly updates and reports to direct supervisor
Achieve and maintain budgeted occupancy
SKILLS
Yardi, Onesite, MRI, LRO Pricing Matrix, Yieldstar, Proficient in Microsoft Excel, and Word
EDUCATION: 2022 RealPage, Inc.
RealPage System Administration
2016 Austin Apartment Association
Leadership Lyceum
2016 National Apartment Association/Austin Apartment Association
Certified Apartment Portfolio Supervisor
2000 National Apartment Association/Austin Apartment Association
Certified Apartment Manager
1989 Calhoun High School Port Lavaca, Texas
Diploma – Advanced Graduate
Awards: 2014 Property of the Year – Under 300 Units – Austin Apartment Association
2015 Property of the Year – Under 300 Units – Austin Apartment Association
2021 Service Excellence Award – Bonner Carrington
2022 Courage in Adversity Award - Bonner Carrington
Relevant Accomplishments:
2022 Service Excellence Award – Nominee – Bonner Carrington
2022 Mentoring Excellence Award – Nominee – Bonner Carrington
2022 Dedicated Service Award – Nominee – Bonner Carrington
2015 Property Manager of the Year Nominee – Austin Apartment Association
2014 Office Professional of the Year Nominee – Milestone Management
2012 Property Manager of the Year Nominee – Austin Apartment Association
2011 Property Manager of the Year Nominee – Austin Apartment Association
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