Senior Transformation and Program Leader

MARCELA AQUINO, MBA

Mississauga, Ontario • 437-***-**** • ******@*****.***

LinkedIn: linkedin.com/in/marcela-aquino-b470212

Open to relocation Hybrid work eligible

PROFILE

Enterprise Transformation Program Delivery Integration Leadership Agile Change Senior transformation leader with 15+ years driving complex, cross-functional programs that modernize operations, accelerate digital capabilities, and deliver measurable business outcomes. Expert in building governance frameworks, leading multi-workstream transformation portfolios, and enabling adoption through structured change management. Known for aligning strategy to execution, navigating ambiguity, and influencing stakeholders across matrixed organizations. Brings deep experience in regulated, technology-driven environments and a strong track record of leading enterprise transitions, integrations, and modernization initiatives.

CORE CAPABILITIES

Enterprise Transformation & Strategy Execution Program & Portfolio Governance M&A Integration & Transition Leadership Agile Delivery (Scrum, Kanban, Lean, OKRs) Organizational Performance & Accountability Data-Driven Decision-Making Change Management & Adoption Cross-Functional Leadership Stakeholder Engagement & Executive Communication Operational Excellence / Lean Six Sigma PROFESSIONAL EXPERIENCE

INDEPENDENT ELECTRICITY SYSTEM OPERATOR (IESO) — Ontario Head, Solution Delivery 2019–Present

Lead enterprise-wide transformation and delivery modernization across architecture, development, analysis, and implementation teams. Drive strategic programs that enhance digital capabilities, streamline operations, and strengthen organizational performance. Transformation Leadership & Strategy Execution

• Lead multi-year transformation initiatives improving delivery speed, quality, and alignment with business priorities.

• Developed and executed enterprise SDLC (Solution Delivery Life Cycle) modernization

(IEEE-aligned), creating a scalable, data-driven delivery model used across all programs.

• Partner with executives to translate strategy into actionable roadmaps, backlogs, and measurable outcomes.

Program Governance & Delivery Excellence

• Established governance routines, risk frameworks, and accountability mechanisms for complex, cross-functional programs.

• Modernized the PMO into a strategic portfolio function, improving prioritization, transparency, and execution discipline.

• Drive continuous improvement and AI-enabled automation to reduce manual work and accelerate decision-making.

Stakeholder Engagement & Change Leadership

• Lead stakeholder alignment across business, technology, and regulatory groups to ensure clarity, adoption, and sustained outcomes.

• Champion culture change, agile ways of working, and data-driven decision-making across teams.

ONTARIO PUBLIC SERVICE (OPS) — Ontario

Director, Enterprise Business Services 2018–2019 Led a 120-person division responsible for enterprise service modernization, digital transformation, and operational improvement across different government branches. Transformation & Integration

• Directed multi-year transformation strategy, aligning modernization initiatives with enterprise priorities and customer value.

• Led cross-ministries integration of digital services, platforms, and operational processes. Program Delivery & Change Management

• Oversaw complex, multi-workstream programs including digital publications, eCommerce modernization, and process automation.

• Implemented change management strategies to drive adoption and improve customer experience.

Stakeholder & Executive Engagement

• Partnered with senior leaders, policy teams, and external stakeholders to drive alignment and enable timely decisions.

HEWLETT-PACKARD (HP) — Technology Services Group, Outsourcing Services Americas Program Management Lead 2010–2017

Led transformation programs, service transitions, and integration initiatives for enterprise outsourcing clients across the Americas.

M&A-Adjacent Integration & Transition Leadership

• Directed onboarding and transition programs for major enterprise accounts, ensuring seamless integration of processes, systems, and teams.

• Led due-diligence-like assessments, gap analyses, and integration planning for large-scale service transitions.

Program Governance & Operational Excellence

• Built governance frameworks, KPIs, and reporting structures to ensure delivery excellence and risk mitigation.

• Implemented Lean, ITIL, and continuous improvement practices to enhance operational efficiency and customer satisfaction.

Managing Consultant – Service Delivery & Solutions Design

• Delivered ITIL-aligned service models, automation initiatives, and process optimization across infrastructure and application environments.

• Led quality and continual service improvement programs, improving availability and performance.

EDUCATION

Master of Business Administration (MBA) Ivey Business School, University of Western Ontario Postgraduate Diploma – Digital Transformation MIT Sloan Executive Education Bachelor of Behavioral Science & Business University of Santo Tomas (Full Scholar) PROFESSIONAL CERTIFICATIONS

ITIL Service Management Design Thinking & Innovation Change Management Practitioner ISO 9000 Quality Management Systems SGS Certified Lead Auditor Operational Excellence

Lean/Kanban/Scrum/Agile for Product &

Software Development

Lean Six Sigma Black Belt (DMADV, DMAIC,

Kaizen)

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