Administrative Coordinator/Office Support

Dana M. Molfetto Cell Phone: 516-***-****

Murrells Inlet, SC 29576 Email: *************@*****.***

Experienced in all areas of office support and customer service. Capable of handling high volume multi-line phone system. Skilled in light typing, data entry, filing and other clerical duties. Able to work both independently and in a collaborative team environment.

Experience:

Administrative Assistant (Part-time) Task, LLC Murrells Inlet, SC 10/2025 to Present

Provided administrative support including, answering phones, managing emails, filing, copying, printing, ordering supplies and responding to client inquiries in a professional manner.

Acts as a central point of contact for clients, vendors, and other agents, ensuring clear and friendly communication.

Prepared and distributed correspondence and materials as needed for office operations.

Admin Assistant/Dispatcher/CSR Carroll Foodservice Repairs, LLC Myrtle Beach, SC 5/2025 to 9/2025

Answer high volume of incoming customer calls, and open service orders as needed in computer system.

Assist in resolving location to ensure accurate inventory control.

Generate accurate purchase orders for parts to corporate office and outside vendors, Ship and receive parts and equipment for the branch.

Run daily and monthly reports. Submit reports as required to corporate office

Check parts in and out of inventory at the branch

Engineering Admin Assistant Monterey Bay Suites (Brittain Resorts & Hotels) Myrtle Beach, SC

5/2024 to 5/2025

Interfaces in the day-to-day support of department goals to produce high-quality work for guest satisfaction.

Ensures appropriate resolution of guest requests/inquiries by self, teammates or through the escalation of problematic or sensitive matters to management.

Oversee routine inspections, preventive maintenance, and repair of resort facilities, equipment, and amenities

Inventory control for both parts and appliances

Follows all company safety and security policies and procedures

Create and assign work orders for Engineering Technicians and/or Vendors

Implement preventive maintenance schedules to minimize operational downtime and enhance guest satisfaction.

Office Manager ME Pivot Holdings, LLC DBA Miracle-Ear, LLC Georgetown, SC 10/2022 – 10/2023

Focused on Patient Services and strengthened relations via telephone and/or personal contact, handling high volume insurance and Patient calls

Interviewed Patients and followed up with multiple varieties of insurances- actively keeping up with claims and payments with insurances

Maintain accurate and confidential records in accordance with HIPAA and agency standards.

Check patients in and out, collect and record payments, track revenue and perform accounting activities to include petty cash reconciliation, end-of-day close, bank deposits, posting of charges, entering invoices, payments

Maintained knowledge of current sales and promotions, policies regarding payment, exchanges and security practices

Engineering Admin Assistant (Temp) The Prince Resort N. Myrtle Beach, SC 6/2022 - 10/2022

Create and assign work orders for Engineering Technicians and/or Vendors

Inventory control for both parts and appliances.

Billing for Homeowner Association regarding room maintenance & repairs

Ensures appropriate resolution of guest requests/inquiries by self, teammates, or through the escalation of problematic or sensitive matters to management

Implemented preventive maintenance schedules to minimize operational downtime and enhance guest satisfaction.

Follows all company safety and security policies and procedures

Office Manager Oceanic Counseling Group, LLC. Murrells Inlet, SC 8/2021 - 6/2022

Provider credentialing, verifying and evaluating the qualifications, competence, and professional background of healthcare providers.

Assist in maintaining compliance with regulatory, accreditation, and organizational standards.

Focused on Client Services and Strengthened relations via phone and/or personal contact. Handling high volume client and insurance calls.

Act as a liaison between clinical and administrative teams to support overall program functionality.

Maintain accurate and confidential records in accordance with HIPAA and agency standards.

Ability to work with individuals experiencing crisis or behavioral health issues with sensitivity and professionalism

Optimized client satisfaction, provided time and scheduled appointments/sessions in person and/or by phone

Created & updated EMR systems, including demographic and insurance information. Verified client benefits with insurance companies, followed up with insurance claims and processed insurance payments using insurance portals

Handled all aspects of Human Resources for current and potential employees, including onboarding

Maintenance Admin Assistant Bay View Resort (Brittain Resorts & Hotels) Myrtle Beach, SC

8/2019 – 7/2021

Interfaces in the day-to-day support of department goals to produce high-quality work for guest satisfaction.

Ensures appropriate resolution of guest requests/inquiries by self, teammates or through the escalation of problematic and/or sensitive matters to management.

Follows all company safety and security policies and procedures

Department scheduling for proper coverage, creating and closing out work orders, filing, timekeeping adjustments for employees

Inventory control for both parts and appliances

Implement preventive maintenance schedules to minimize operational downtime and enhance guest satisfaction.

Handled all aspects of the Human Resources onboarding process for new employees

Office Manager/PCC/Reg. Trainor Quality Hearing Instruments, LLC DBA Miracle-Ear, LLC Garden City/Hicksville, NY 8/2012-5/2019

Focused on Patient Services & strengthened relations via phone and/or personal contact, handling high volume insurance & patient calls

Handled all aspects of Human Resources for current & potential employees, including training on all policies and procedures

Interviewed Patients and followed up with multiple varieties of insurances – actively keeping up with claims and payment with insurances.

Handled all compliance issues & related customer/patient support issues, including varied billing questions

Verified client benefits with insurance companies, followed up with insurance claims and processed insurance

Maintained knowledge of current sales and promotions, policies regarding payment, exchanges and security practices.

Maintain accurate and confidential records in accordance with HIPAA and agency standards.

Encourage and improve cross-department internal communication

Facilitate engaging and effective training sessions for employees and modify them as necessary

Optimized patient’s satisfaction, provided time, and scheduled appointments in person and/or by telephone.

Education:

Vermont Adult Learning Center, Brattleboro, VT (2006)

Beach Channel High School, Rockaway Park, NY (1993)

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