Executive Support Professional & Customer Service Expert

Walter T. Gardner

Email: *******@******.***

Cell: 214-***-****

LinkedIn: walter-gardner

Business Professional with extensive experience supporting senior executives. Skilled at collaborating across departments and seniority levels, as well as with internal and external stakeholders. Proactive, detail-oriented approach enhanced by discretion and tact.

Areas of Expertise

Logistics—managing calendars, meetings, travel arrangements, supplies, and processing expenses.

Communications—composing emails, presentations, and executive correspondence.

Personnel Management—coordinating on- and off-boarding procedures, recognition events and vacation balances.

Research—led special projects, created reports, and reviewed budgets.

Education

Bachelor of Arts (Louisiana State University – Shreveport, LA)

Major: Public Relations Minor: Marketing

Starting on September 18, 2000, I was employed by AT&T at the world-headquarters in Dallas, TX. While I started off in a non-management position, I was quickly converted over to Management in an Administrative Assistant position for an Executive Director. From this entry-level position, I worked myself up to an Executive Assistant position for a Senior Vice President and then on to a Senior Specialist – Project Manager. Luckily, my time and tenure with AT&T afforded me the ability to officially retire with 22 years of service because of a work-force reduction on October 7, 2022.

FRESH by Brookshires

(Longview, TX) 2025-Present

Lead Kitchen Partner and Trainer—Chef’s Case

Prepared, replenished and replaced contents of the Chef’s Case—all types of pastas, salads, vegetables, beef, chicken and fish.

Organized / executed PLU (Price Look Up) “cheat sheets” for employees to expedite the sale. Also, made Price Tags for the Chef’s Case, in addition to “Opening / Closing” checklists.

HealthCARE Express

(Longview, TX) 2025-2025

DOFI (Department of First Impressions) – Registrar

As a Registrar, my responsibilities included registering and checking patients out upon their visit. In doing so, I was required to verify their medical insurance (albeit Commercial, Worker’s Compensation or Veteran Affairs), in addition to collecting copays and deductibles.

CHRISTUS Good Shepherd Medical Center –

(Longview, TX) 2024 -2025

Patient Access Representative – Scheduler & Emergency Department Registrar

As a Scheduler, scheduled the following procedure / tests: MRIs, Cat Scans, Ultrasounds, Sleep Studies, Mammograms, Bone Density Tests, Breast / Bone Marrow / Liver & Thyroid Biopsies, X-rays, Pulmonary Function Tests, Nuclear Medicine Tests, Interventional Radiology Tests, EKGs, Paracentesis, Thoracentesis, Bone Scans, HIDA Scans, Lumbar Punctures and Transvaginal Ultrasounds.

As a Registrar, arrived and processed complete registration e-paperwork (inclusive of insurance verification) for walk-in, ambulance and direct admit patients.

AT&T- (Dallas, TX) 2000 to 2022

Senior Specialist – Project Manager (2022 – 2022)

Member of Chief of Staff team supporting Senior Vice President of Integrated & Partner Solutions. This organization drove $8.6B annually.

Supported ~1.9k Sales and Non-Sale Managers across 30 countries.

Main responsibilities included ordering materials, tracking, and shipping employee recognition items, both domestically and internationally.

Drove alignment of expense process and reviewed Expense Reports for Upper Management and their Direct Reports.

Supported key culture efforts through electronic Birthday and Service Anniversary cards.

Maintained key email distribution lists ensuring Leadership Communications were delivered to the appropriate audience.

Executive Assistant – Senior Manager (2013 – 2022)

Support Senior Vice President in Daily Business Operations

Organized / executed staff meetings / conferences for Senior and Executive Leadership.

Monitored Outlook calendar to ensure minimum scheduling conflicts.

Served as Human Resource point-of-contact and support for the organization.

Processed new hires—contractors and employees (and exiting) paperwork for team members and obtained photoID badges and building access cards.

Maintained team’s office equipment (including asset redeployments) and expense processing for the organization.

Coordinated and maintained travel arrangements, vacation reports and logistics.

Administrative Assistant – Senior Manager (2006 – 2013)

Support Executive Director in Daily Business Operations

Organized / executed staff meetings / conferences for Senior and Executive Leadership.

Monitored Outlook calendar to ensure minimum scheduling conflicts.

Served as Human Resource point-of-contact and support for the organization.

Provided administrative support to 500+ team members during daily business operations.

Coordinated new-hire logistics, onboarding, and workplace assignments.

Managed employee rewards and recognition.

Maintained office equipment and supply data bases—inclusive of multiple asset redeployments, saving the Company thousands of dollars.

Processed various expense and human resource reports.

Managed the deployment of equipment for out-of-state facilities.

Organized and lead AT&T’s American Heart Association Charity team event.

Past Work Experiences / Summary of Acquired Skills

Xerox (Shreveport, LA)— marketed copier / printer / fax / scanner office products.

Burger King (Shreveport, LA & Dallas, TX)—managed fast-food restaurants, ordered food and food products, while supervising crew of team members (involving scheduling and payroll).

Tom Thumb (Dallas, TX)—worked as an Assistant Food Service Manager, ordering, stocking delicatessen meats, salads, cheeses, and breads while overseeing crew of team members.

Intracorp (Dallas, TX)—pre-certification and certification of obstetrical, medical, and surgical hospital stays based on clinical notes from the nurses / doctors.

Genex (Dallas, TX)—Processed ICD-9 and CPT code electronic medical claims for insurance processing.

EDS [Electronic Data Systems] (Plano, TX)—Processed ICD-9 and CPT code electronic medical claims for insurance processing.

Medical City Dallas Hospital (Dallas, TX)—10+ years of pre-registration of planned hospital stays and registration of emergency room patients.

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