Remote Customer Service Specialist Resume Title
Resume:
Amber Smith
Certified Customer Service Representative
Texas City, Texas
************@*******.***
PROFESSIONAL SUMMARY
Reliable and detail-driven Customer Service Representative with extensive experience supporting customers in remote, high-volume environments. Strong communicator skilled in de-escalation, problem resolution, and technical troubleshooting. Proficient with CRM systems, ticketing tools, and multi-platform workflows. Known for accuracy, professionalism, and maintaining composure under pressure. Seeking to contribute strong customer-focused support to a remote service team. CORE SKILLS
- Customer Support & Call Handling
- CRM & Ticketing Systems (Salesforce, etc.)
- Technical Troubleshooting
- High-Volume Multitasking
- Active Listening & De-escalation
- Data Entry & Documentation
- Collaboration (Teams, Slack)
- Detail-Oriented & Analytical
PROFESSIONAL EXPERIENCE
Product Expert (Contract)
Intuit / QuickBooks — Remote, Texas
March 2024 – August 2025
- Provided product support, troubleshooting, and account assistance.
- Built rapport with diverse customers and maintained strong satisfaction ratings.
- Navigated multiple systems to resolve issues efficiently.
- Collaborated with internal teams to ensure smooth workflow. Enrollment Specialist
Willis Towers Watson / Medicare — Remote, Texas
January 2022 – February 2025
- Pre-enrolled customers for Medicare open enrollment.
- Managed scheduling, data entry, and documentation.
- Handled inbound calls and guided customers through enrollment steps.
- Communicated with internal teams via Teams and Slack. Electrician Apprentice
Pride Electrical Constructors — Texas City, Texas
April 2016 – December 2021
- Assisted with electrical installations, repairs, and maintenance.
- Supported senior electricians and followed safety protocols.
- Gained hands-on experience with tools, wiring, and troubleshooting. EDUCATION
Tech IS — Online
Certification in Coding
September 2023 – August 2024
My Computer Career — Online
IT Degree in Software Development
September 2021 – May 2023
University of Phoenix — Online
Registered Dental Assistant in Maxillofacial Surgery September 2018 – June 2020
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