High-Performance Customer Care Advocate

KHARISMA SMITH

984-***-**** ***************@*****.*** Raleigh/Durham, NC

PROFESSIONAL SUMMARY

High-performance Customer Care Advocate with a 5-year track record of excellence in corporate logistics, digital fulfillment, and client relations. Distinguished by a remarkable history of professional re-hires at four separate organizations (Amazon, Sheetz, Hollister Co., and OMG Lemonade), proving exceptional reliability and a high-value work ethic. Early academic achiever and current Durham Tech student with expertise in navigating complex digital platforms and maintaining data confidentiality in high-security environments. Seeking to transition into a solution-oriented support role with MetLife. CORE COMPETENCIES

• Customer Advocacy: Relationship management, conflict de-escalation, and empathetic problem-solving.

• Integrity & Security: HIPAA compliance, corporate security protocols, and confidential data handling.

• Technical Literacy: CRM platforms, Digital Logistics Tools (Amazon WMS/Walmart OGP), and Asset Tracking.

• Operational Stamina: Managing high-volume transactions and inquiries with 100% accuracy.

PROFESSIONAL EXPERIENCE

WAREHOUSE FULFILLMENT ASSOCIATE (2-Time Re-hire) Amazon Durham, NC 2024 & 2025 – Present

• Currently serving in a high-volume logistics role, rehired based on strong performance metrics and operational reliability.

• Navigates complex digital inventory systems to process thousands of orders with zero-defect accuracy.

MAILROOM TECHNICIAN (Contract) Randstad at Apple Cary, NC 2025

• Entrusted with the chain of custody for sensitive corporate assets and high-priority shipments at a global tech leader.

• Operated within strict security frameworks, ensuring 100% confidentiality and administrative precision.

STORE TEAM MEMBER (3-Time Re-hire) Sheetz Cary, NC 2020 – 2025

• Maintained a 5-year career relationship, returning to the organization three times due to high performance.

• Balanced high-speed service with accurate financial transactions in a 24/7 fast- paced retail environment.

SERVER Olive Garden Cary, NC 2024

• Delivered high-quality guest service in a fast-paced dining environment, focusing on accuracy and time management.

• Resolved service issues immediately to ensure a positive customer experience and guest satisfaction.

FRONT DESK SALES ASSOCIATE Massage Envy Raleigh, NC 2023 – 2024

• Managed membership-based sales and handled sensitive client health data under strict HIPAA and privacy guidelines.

ONLINE GROCERY ASSOCIATE Walmart Raleigh & Greensboro, NC 2022 – 2023

• Strategic Transfer: Successfully managed a professional relocation from Raleigh to Greensboro via a departmental transfer, maintaining continuous employment.

• Utilized real-time inventory technology to manage digital orders and resolve customer substitutions.

BRAND REPRESENTATIVE (2-Time Re-hire) Hollister Co. Raleigh, NC 2022 & 2023

• Invited back to the team across multiple years to drive sales and maintain visual merchandising standards.

BRAND AMBASSADOR (2-Time Re-hire) OMG Lemonade Cary, NC 2021 & 2024

• Represented a growing brand at major regional events, managing mobile sales and cash handling.

EDUCATION

DURHAM TECHNICAL COMMUNITY COLLEGE Durham, NC

Current Enrollment

PANTHER CREEK HIGH SCHOOL Cary, NC

High School Diploma Graduated 2021 (Accelerated 3-Year Graduate)

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