Heldesk, Desktop Support, IT Support Specialist, Jr. Sys Admin, etc

PROFESSIONAL FOCUS

Results-driven IT professional with four years of hands-on experience supporting a user base of 1700 individuals and devices. Proficient in project management, adept in communication, and skilled in educating end-users to enhance their device proficiency. I am eager to leverage my expertise and enthusiasm for technology to make impactful contributions to current projects. EDUCATION

PROFESSIONAL EXPERIENCE

Computer Technician 2021-2024

Cameron ISD

Technology Support Specialist 2024-Present

Eanes ISD

PROFESSIONAL CERTIFICATION

CompTIA Network+ & Security+ In Progress

JAMF 100 & 170 Present

PROFICIENCIES

Adrian Garza

REFERENCES — SEE PROVIDED REFERENCES SHEET

• Operating Systems - Windows, MacOS, iPadOS, IOS, AppleTV OS, Chrome OS, Android, Linux

• Troubleshooting - Computers, Mobile Devices, TV’s/Monitors, Audio and Sound Equipment Networking Equipment, Printers and Peripherals, Software Applications, Cloud Services, Security Systems, Backup and Recovery, Collaboration Tools, Remote Access Tools, Hardware Troubleshooting Tools, Documentation and Ticketing Systems.

• System Administration - Active Directory, Google Admin, Meraki Dashboard MDM Solution, SchoolDude and Solar Winds Service Desk Ticketing Systems, Adobe Suite Services Distribution via Federated IDs and Google SSO, Securely, MIDAS Sound Board and Lighting, Physical Security Site Surveys for Badge Reader Access and Gateway Installations, Configuring Access Levels and Schedules Using Monitor Cast.

• Programming Languages - Python, C++, Swift

• Networking - DNS, DHCP, TCP/IP, SMTP, FTP, PTRG Network Monitoring, Content Keeper, Installation, Termination of CAT6 Cables, Installation of Fiber, Installation of CISCO Access Points, Installation of Switch Cabinets and CISCO Switches, Configuration of Switch Ports using Putty, Preservation and Maintenance of Aforementioned Network Components.

• Cybersecurity - Security Awareness Training, Endpoint Security, Vulnerability Management, Identity and Access Management

• Project Management - Led team in installing Newline Ed Panels, Epson Projectors, Verkada Vape Detectors, Keyless Access/Badge Reader Systems, Audio/Video components, and Advidia Cameras, Including Backend Configuration.

San Antonio College 2020-2021

Associate of Science Computer Science

Texas A&M University - Kingsville 2015-2020

Studied Mechanical Engineering Coursework

The University Writing Center Academic Tutor

ADRIAN GARZA

+1-361-***-**** AUSTIN, TX *.*********@*****.*** References

KYLE DEAL

• Director of Technology

• Cameron ISD

• Supervisor

• 304 E 12th St

• Cameron, Tx, 76520

• +1-254-***-**** or *****@**********.***

JOSE RIOS

• Technology Coordinator / Network Administrator

• Cameron ISD

• Supervisor

• 304 E 12th St

• Cameron, Tx, 76520

• +1-254-***-**** or *****@**********.***

EDDIE GRANADOS

• Mobile Administrator

• University of Texas at Austin

• 2515 Speedway, Austin, TX 78712

• 972-***-**** or LinkedIn — https://shorturl.at/oxbZn

Contact this candidate