Customer Service & Logistics Specialist (WFH)

Edward Cammon JR

Waco, Texas

Summary:

• Results-driven operations specialist with a background spanning warehouse logistics, production team leadership, and customer service.

• Adept in inventory management, forklift operation, mailroom processes, and safe, efficient route delivery

• Experienced in leading teams, optimizing processes, and improving safety and efficiency metrics.

• Certified in forklift and PIT operation with a strong track record in USPS and FedEx package handling and delivery.

• Reliable, adaptable, and committed to maintaining high standards in quality, accuracy, and service.

• Recognized for reliability, strong work ethic, and the ability to thrive in fast-paced environments. Education:

• Midway High School 2008 - 2011

Currently Dot Cert. Non Cdl Class C Comp Tia A+ Cdl C Licenses & Certificates:

• Forklift Certification

Skills:

• Mailroom

• Forklift

• Material handling

• Freight Handling Equipment

• Shipping and Receiving

• Powered Industrial Truck (PIT) Operation

• Warehousing

• Warehouse Management

Experience:

USPS (United States Postal Service)-Waco Dec 2023 - May 2025 Rural Carrier Associate, Package Handling

• Served as a Rural Carrier Associate for USPS, responsible for delivering mail and packages across central Texas, ensuring timely and accurate distribution.

• Execute efficient package handling and delivery to neighborhoods, businesses, and apartments.

• Adhere to safety protocols while transporting mail, ensuring compliance with DOT regulations.

• Demonstrate strong time management skills by consistently meeting delivery deadlines.

• Engage with customers to provide dependable service and address delivery inquiries. FedEx Jun 2023 - Nov 2023

Ground Delivery Driver Warehouse Operations

• Worked as a Delivery Driver for FedEx, focusing on the timely and safe delivery of packages within the Hewitt, TX area.

• Completed daily delivery routes, optimizing time management to cover extensive areas efficiently.

• Handled packages with care, ensuring safe and accurate delivery to customers.

• Maintained vehicle in top condition, adhering to safety protocols and DOT regulations.

• Collaborated with team members to improve delivery processes and customer satisfaction. Amazon Warehouse-Waco Sep 2022 - Dec 2022

Warehouse Associate

• Operated as a Warehouse Associate at Amazon, focusing on package handling and order fulfillment in a fast- paced environment.

• Managed inventory and ensured accurate order fulfillment, contributing to efficient warehouse operations.

• Executed package handling tasks, maintaining safety protocols and minimizing errors.

• Demonstrated resourcefulness in adapting to changing priorities and workloads.

• Collaborated with team members to streamline warehouse processes and improve efficiency. AbbVie Company-Waco Nov 2020 - Apr 2021

Production Team Lead

• Led production teams at AbbVie, overseeing operations and ensuring adherence to safety and quality standards.

• Directed team activities, fostering a collaborative and engaging work environment.

• Implemented safety protocols, reducing workplace incidents by +10 percent.

• Optimized production processes, increasing efficiency by +15 percent.

• Mentored team members, enhancing skills and promoting professional growth. Empereon Constar-Waco Feb 2018 - Jan 2020

Customer Service Representative Order Fulfillment

• Provided customer service and technical support, focusing on sales and customer retention strategies.

• Resolved customer inquiries and issues, maintaining a high level of satisfaction.

• Executed order fulfillment tasks, ensuring accuracy and timely delivery.

• Utilized time management skills to handle high volumes of customer interactions efficiently.

• Contributed to team goals by achieving +20 percent in sales targets. GDIT / CSRA-Waco Mar 2014 - Feb 2018

Service Experience Customer Service

• Delivered exceptional customer service and support, focusing on client satisfaction and retention.

• Managed customer accounts, ensuring timely resolution of issues and inquiries.

• Collaborated with team members to enhance service delivery and client satisfaction.

• Adhered to company protocols, maintaining compliance and quality standards.

• Demonstrated thoroughness in handling complex customer requests and challenges.

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