Multifaceted Operations and Care Specialist
Resume:
Eleese Pettersen
Tustin MI *****
************@*****.***
SKILLS
Management: store management, department management, leadership, efficiency, team building.
Medical: home care, medical technician, dental, billing, insurance, scheduling, consultations, etc.
Sales: phone etiquette, meeting coordination, deadlines, client management, conflict resolution,
Additional: Bilingual, Microsoft, Excel, Google, multiple softwares, quick learning, Dog grooming and training, digital marketing, canva, wix, quickbooks, SEO, OEM.
EXPERIENCE
Accounts Receivable Specialist- Accountant
Oct. 2025 - Current
● Maintaining accurate account information, accurate billing cycles. Reviewing contracts for customers. Etc.
● Answering phones to assist customers with payments or account inquiries. Communication across multiple teams both inside and outside of the office. Presentation creation and sales strategies. Aspen dental, Traverse City/ Cadillac/ Gaylord MI - Dental Assistant/Assistant Office Manager
Aug. 2023 - Oct. 2025
● Assisting: oral surgery, general dentistry, x-ray certification, treatment planning, procedure set-up/tear down. Sterilization certification, and more.
● Assistant Manager: answering phones/voicemails, scheduling, insurance verification, monetary transactions, credit applications, consultations, etc.
Petco, Cadillac MI- Companion Animal Lead (department management)
Feb 2022 - Aug 2023
● Keyholder, opening the store, cash counting/open registers, scheduled animal care routines, scheduling employees, inventory for aquatics, poultry, reptile, small animal, and birds, efficiency
● While holding this position I was very passionate about proper animal care and representation. I coordinated multiple events for community outreach with our animals, petitioned to have care pamphlets improved, and continue to help improve overall animal care. Whispering Pines, Cadillac/Kingsley MI- medical Technician July 2020 - Dec 2022
● Med rounds, meal care, hoyer lifts, resident hygiene, hospice care, post-mortem care, insurance calling, Etc.
● While I held this position I was (and still am) very passionate about elder care. I implemented a few training/team building exercises through corporate coordination to help make sure the care of the residents was the best it possibly could be. I made sure to truly connect and understand my residents. I wanted everyone, faculty and residents to feel cared for and important.
The Pet Parlor, Houghton Lake MI- Dog Groomer/Store manager June 2018 - Dec 2022
● Dog Groomer Duties: bathing, grooming (breed specific/customer preference), nail trimming, scheduling, monetary transacting, training sessions etc.
● Manager Duties: Inventory, pricing, digital marketing, event planning, staffing, scheduling, sales, and so much more.
EDUCATION
Lake City Area High School (early graduation)
2017 - 2021
While attending high school I had accrued all the necessary credits to graduate at the end of my tenth grade year. Legally in that state of Michigan you have to have four years worth of “seat” time to officially graduate. The last two years of my high school career were spent taking community college courses, career technical center courses and learning to navigate the pandemic while living on my own.
Part Time Positions:
● Dish Network 2020-2021
● Momentum Marketing personal business) 2019-present
● IKY Digital Software sales 2024-2026
● Residential/Commercial House cleaning (personal business) 2022-present
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