IT Field & Support Technician Resume

CHRISTOPHER WILLIAMS

Channelview, TX ******************@*****.*** 281-***-****

PROFESSIONAL SUMMARY

Detail-oriented IT and Field Technician with hands-on experience in system administration, desktop support, and network infrastructure across multi-site environments. Skilled in troubleshooting IP cameras, network switches, and low-voltage systems, with experience in structured cabling, conduit installation, and security camera deployment. Strong background in Active Directory, computer imaging, switch configuration, and end-user support. Comfortable working in field environments, elevated heights, and customer-focused service calls. TECHNICAL SKILLS

• Windows 10/11, Active Directory, Microsoft Office 365

• LAN, TCP/IP, DHCP, DNS, VPN

• Desktop & Hardware Support

• Network Switches and Structured Cabling

• Cat5 / Cat6 Cabling and Patch Panels

• Security Cameras and IP Camera Systems

• VoIP Phones, Computer Imaging and Configuration

• Zendesk, Jira, Bomgar

• Blueprint and Site Map Interpretation

• Telecommunication Tools and PPE Safety

• Axis and March Networks Cameras

• iOS and Android Device Support

PROFESSIONAL EXPERIENCE

IT Junior Systems Administrator – Derichebourg Recycling USA (Dec 2022 – Present)

• Provide Level 1–3 IT support across 14 sites using Zendesk

• Image, configure, and deploy computer equipment with static IPs

• Assist with network operations and server installations

• Provide remote end-user support using Bomgar

• Completed IT infrastructure setup for two new sites including computer deployment, Cat5/Cat6 cabling, switch configuration, patch panels, and site go-live

• Assist with network device and camera troubleshooting across multiple locations Computer Technician (Contract) – Kennedy Wire Rope & Sling Company (Apr 2022 – Sep 2022)

• Configured and imaged 12+ workstations

• Installed printers and VoIP phones with static IPs

• Added computers to Active Directory

• Assisted with network and hardware setup

IT Help Desk Intern – Tech I.T. & Career Development, LLC (Mar 2020 – Aug 2020)

• Installed and upgraded Windows systems

• Resolved Level 1 help desk tickets using Jira

• Set up new hires using Office 365 Admin

FIELD & INSTALLATION EXPERIENCE

• Structured cabling installation (Cat5/Cat6)

• Conduit installation and cable routing

• Troubleshooting IP camera systems and network switches

• Equipment installation and preventative maintenance

• Customer-facing field service support

EDUCATION

Associate of Applied Science – Information Computer Technology Cisco Network Administration Specialty Certificate San Jacinto College, May 2023 GPA: 3.0 Honor Roll CERTIFICATION

CompTIA A+ (COMP001022266155)

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