Administrative Support Specialist with Tech Experience

BONIAT JEMISON

Mableton, GA *****

***********************@***********.***

+1-678-***-****

Professional Summary

Goal-oriented professional dedicated to high levels of customer satisfaction and meeting aggressive business goals. Creative and resourceful with specialized knowledge in processing information with the ability to complete daily tasks.

Working with the highest integrity of confidential information in Law and Technical Support.

Work Experience

Securus Technologies

Fulton County Jail-Atlanta, GA

October 2021 to Present

· Create inmate accounts for system usage for ConnectUS

· Emessage and Video Visitation setup for incarcerated individuals.

· System tutorials for inmates who were unable to access the terminals.

· Making sure all data shared information was updated every 15min.

· Working multiple systems and navigating over 3,000 accounts daily.

· Pulling information for court Subpoenas creating CDR’s and SVV footage.

· Working close with the custodian of records, outsource police dept.

· System repairs, bringing the system backup from outage and delays.

· On-site Manager, system trainer

· Inmate debit card financial record keeping, logs and Excel spreadsheet reports for over 4,000 inmates.

· Major inventory reports for inmate terminals, tablets, system equipment reports.

· Research family and friends account balance and refunds

· Manage all onsite techs and service visitors

Data Entry Clerk

Durham Staffing Solutions Inc. of Georgia-Atlanta, GA September 2019 to October 2021

· Transfer key information from paper docket cards into an excel file.

· Ensure strict adherence to existing naming conventions and verify data by comparing it to source documents.

· Create spreadsheets with large numbers of figures without error.

· Perform regular backups to ensure data preservation.

· Sort, organize and refile paperwork after entering data to ensure it is not misplaced.

· Refers cases with discrepancies to upper management for further review and determination.

· Type 40-50 wpm with accuracy.

· Team lead and floor support

Project Administrator

Aerotek-Atlanta, GA

August 2018 to December 2019

· Formulate and implement training programs, applying principles of learning and individual differences.

· Conduct research studies of physical work environments, organizational structures, communication systems, group interactions, morale, and motivation to assess organizational functioning.

· Worked with the dispatchers and field technicians to make sure appointments were kept.

· Called customers and clients to make sure all appointments where kept on time or reschedule.

· Completed all B.G.O meter reports.

· Email notification of compliance to the appropriate appointed person.

· Responded to all emergencies gas orders and leaks.

· Build cut line orders for gas leaks and no gas.

· Supervisor of five employees and 100 field techs

· Pulled reports for all paid commercial accounts and none payments

· Billed delinquent accounts for past due balance and stolen meters. Dispatcher/ Temp

Kelly Services/Southeastern Trans Transportation-Atlanta, GA July 2017 to March 2018

· Use computers for various applications, such as database management or word processing.

· Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

· Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

· Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

· Maintain scheduling and event calendars.

· Schedule and confirm appointments for clients, customers, or supervisors.

· Provide services to customers, such as order placement or account information.

· Manage projects or contribute to committee or teamwork.

· Support my team with sales and de-escalate calls. Computer Tech

Wipro-Atlanta, Ga

July 2014 to June 2017

· Remotely remote into client’s computers to update software and programming systems.

· Provide information on how to set up computers, printers, fax machines and Software such as antivirus protection.

· Upsell insurance and computer protection software.

· Set up in store and home appointments for Geek Squad technicians.

· Perform excellent customer service and quality control.

· Set up home theater device and equipment and knowledge of rules and regulation for each state.

· Complete forms in accordance with company procedures.

· Maintain scheduling and event calendars.

· Locate and attach appropriate files to incoming correspondence requiring replies.

· Provide services to customers, such as order placement or account information.

· Floor support to assist other coworkers with calls. Computation Clerk

Georgia Department of Corrections-Atlanta, GA

May 2002 to October 2013

· Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

· Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.

· Comply with federal, state, and company policies, procedures, and regulations.

· Perform general office duties such as filing, answering telephones, and handling routine correspondence.

· Maintain inventory records.

· Analyzed legal documents, including child support information for inmates’ files.

· Computing inmates TPM's per case with max release dates.

· Running time concurrently &consecutively sending out notifications per county.

· Keeping controlled of all case management of all active and nonactive files. Disposition Clerks 2

Georgia State Board of Pardons and Paroles-Atlanta, GA June 2000 to May 2002

· Sending notifications to the Probation offices.

· Working with sex offenders and HIV cases.

· Sending notifications to the clerical clerk’s office and the judge of the county.

· Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.

· Pack, seal, label, or affix postage to prepare materials for shipping documents.

· Seal state documents / State Paroles certificates.

· Filling and researching records.

· Proving TPM's dates over the phone to the county of conviction. Education

Atlanta Technical College - Atlanta, GA, US

August 1999

High School Diploma

Washington High school - Atlanta, GA, US

May 1999

Skills

• Ability to solve complex questions or concerns

• Self-starter

• Administration

• Open to change with the ability to adapt to a fast-paced work environment

• Critical thinking

• Financial tracking Background

• Proficient in Microsoft Office systems

• ASL Language

• Detail oriented/ Strong leadership

• Management Skills

• Floor support and a team player

• Effective communicator

• Sales

• Negotiation

• Customer service

• Recruiting

• Leadership

• Technical support

• Fair Housing regulations

• Research

• Clerical experience

• Time management

• OneSite

• Supervising experience

• Microsoft Word

• Yardi

• Communication skills

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