Remote Customer Support Specialist with AI Skills

Michael Donnell

**********@*******.*** 518-***-****

Professional Summary

Reliable, detail-oriented professional with strong customer support and troubleshooting skills. Experienced in technical repair, inventory, and client management. Built AI-assisted tools for creative work. Air Force veteran. Seeking remote customer service or online support—no sales. Looking for remote work-from-home due to limited mobility issues. Work Experience

Tool Technician

The Home Depot, 2014 – 2025

Diagnosed and repaired engines and power tools for customers and store use Maintained inventory, fixed anything that broke—kept operations smooth Handled customer questions and troubleshooting over the phone and in-person Owner / Artist

Maverick Etching LLC, Ongoing

Designed and etched custom glass and crystal pieces on flat pieces and vases in various shapes

Managed client orders, timelines, and shipping

Used AI tools (Grok, OpenAI) to streamline image-to-etching process—less guesswork, more control

Air Force Service

United States Air Force, – Honorable discharge

Supply and logistics

Stationed abroad

Education

One-Year Business Certificate, Kent State University Various college courses including Spanish (good understanding, not fluent), economics

(Florida), and others

Skills

Customer troubleshooting (phone & in-person)

Inventory management

AI tool use (Grok, OpenAI)

Data entry

Fast, accurate typing

Detail-oriented problem-solving

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