Versatile Customer Service & Admin Specialist
Resume:
Nadia Colozza
Toronto,ON
********@*****.***
Over 15 years of progressive experience within the medical and retail environments managing roles such as Clinic Supervisor, Executive Coordinator, Administrative Assistant and Assistant Manager combined with an Honours Aesthetics Technician Diploma, and professional development within the Medical, Sales, Staff Relations and Customer Service areas. Strong knowledge of medical terminologies and procedures. A proven record of coordinating the agenda of executive medical team members, managing staff, and delivering outstanding results in sales, and customer service while operating within fast-paced and highly demanding environments.
Personal Details
Highest Level of Education: Secondary School
Work Experience
Team Leader/Co-Ordinator
Pearl MD Rejuvenation-Toronto, ON
March 2015 to Present
• Directed daily clinic operations for a multidisciplinary team, improving workflow efficiency and maintaining high client satisfaction.
• Coached and developed staff, resulting in consistent service quality, improved team performance, and reduced errors.
• Resolved client concerns and escalations with professional follow-up, maintaining compliance with clinic policies.
• Optimized scheduling, triage, and administrative processes, increasing operational efficiency and minimizing delays.
• Managed inventory and expenses, ensuring smooth operations and cost-effective resource utilization. Clinic Supervisor/Executive Coordinator
MEDISYS HEALTH GROUP
January 2005 to February 2015
• Coordinated complex schedules and patient flow for a fast-paced executive health team, supporting seamless daily operations.
• Prioritized multiple high-stakes tasks, ensuring timely completion of medical documentation, reports, and administrative duties.
• Provided executive and client support, resolving inquiries and concerns while maintaining confidentiality and professionalism.
• Onboarded and trained staff, reinforcing operational standards, workflow accuracy, and service excellence.
Education
Esthetician (Secondary School)
Elmcrest
Skills
• Data Entry
• Triage
• Medical Office Experience
• Phone Etiquette
• Insurance Verification
• Billing
• Medical Billing
• Medical Records
• Team Management
• Management
• Patient Care
• Organizational Skills
• Microsoft Word
• Medical Scheduling
• Scheduling
• Microsoft Outlook
• Receptionist
• Microsoft Excel
• Outlook
• EMR Systems
• Medical Terminology
Additional Information
Retail & Customer-Facing Operations Experience
• Delivered exceptional customer service, resolving client concerns efficiently and improving satisfaction.
• Supervised and trained team members, driving performance and adherence to service standards.
• Managed daily operations, including inventory, workflow coordination, and process improvements to optimize efficiency.
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