Data Entry Specialist

PATRICIA FLORY

Xenia, ***** Ohio

************@*****.*** / +1-937-***-****

PERSONAL SUMMARY

Summary:

Reliable and detail-oriented warehouse packer with experience in order fulfillment, packing, and shipping. Skilled in verifying paperwork, maintaining inventory accuracy, and ensuring timely shipment of goods. Strong work ethic, excellent teamwork, and a commitment to quality and efficiency in a fast-paced environment.

SKILLS

Attention to detail

Time management

Teamwork

Dependability

Communication

Order picking

Packing and shipping

Paperwork verification

Inventory handling

Shipping procedures

WORK EXPERIENCE

Business Immigration Analyst / Fragomen Law thru LHH Recruiting 12/2023 - 08/2024 Compiled and organized required immigration documents into consolidated PDF files for petition submission. Reviewed petition packets for completeness and accuracy, ensuring all pages were properly filled out. Identified missing or incomplete information and proactively coordinated with relevant parties to obtain updates. Maintained document integrity and formatting standards to meet legal and client requirements. Supported legal team with administrative tasks related to business immigration filings and case preparation. Data Entry / Discount Tire Fleet through Impact Technology Recruiting 05/2023 - 09/2023 Extracted specific client accounts from the master list and input them into a structured spreadsheet. Ensured accurate data entry to support the Discount Tire Fleet program through Impact Technology Recruiting. Entered client-specific discount details for tires, wheels, and accessories into the system. Included both percentage-based discounts and fixed dollar amounts for mounting and balancing services. Helped streamline client access to promotional pricing during purchases by ensuring system accuracy. Payroll Support Specialist / SnapNurse Traveling Nurses - Atlanta, GA 01/2021 - 02/2023 Respond to clinician inquiries via phone, chat, and email regarding payroll issues, guaranteed hours, and missing pay. Maintain and update internal spreadsheets with notes and status updates from clinician interactions. Assist clinicians with accessing Booker and Proliant systems, troubleshooting timesheet issues as necessary. Collaborate with the timecard team to resolve discrepancies and ensure accurate payroll processing. Create and manage Salesforce cases to track and escalate clinician support requests effectively. Customer Service Representative / Teleperformance - Sierra Vista, AZ 12/2020 - 12/2020 Responded to customer inquiries regarding medical accounts with professionalism and empathy. Handled a high volume of inbound calls, ensuring prompt and accurate resolution of issues. Documented customer interactions and updates in internal systems with attention to detail. Provided clear explanations of billing, insurance claims, and account statuses. Maintained compliance with HIPAA regulations and company policies at all times. PF

Customer Service Representative / FLUORESCO thru All about People - Phoenix, AZ 04/2019 - 11/2020 Company Overview: Phoenix, AZ

Answer phones when calls are forwarded to the Service department. Make sure the Technicians have all the information put on their paperwork when they turn it in. Enter data in work order central.

Make work orders as needed.

Report outages to SRP or APS when needed.

Phoenix, AZ

Customer Service Representative / Sykes Enterprises, Incorporated - Tampa, FL 08/2018 - 09/2018 Responded to customer inquiries via phone, providing prompt and professional assistance regarding account questions, comments, and concerns.

Delivered exceptional service by resolving issues efficiently while maintaining a positive and empathetic attitude. Worked remotely from a home office in Tampa, FL, demonstrating strong time management and self-motivation. Maintained up-to-date knowledge of company policies and procedures to accurately support customer needs. Documented customer interactions and followed up as necessary to ensure complete satisfaction. Data Entry / 11th Hour Staffing at Hobart Services - Piqua, OH 03/2018 - 06/2018 Company Overview: Piqua, OH

Copy and pasting product ID's off of spreadsheet and copying to the 3 Wire catalog. Making sure that the numbers match up from the spreadsheet to the 3 Wire catalog. Piqua, OH

Customer Service Representative / 11th Hour Staffing at Clopay - Troy, OH 10/2017 - 01/2018 Company Overview: Troy, OH

Checking emails for purchase orders, site checks and other documents that have measurements for the garage doors and send them to the correct team.

Copy off other documents and hand deliver to the correct person to be processed as well. Troy, OH

Packer / Trophy Nut Warehouse - Tipp City, OH 10/2017 - 10/2017 Retrieve customer orders from warehouse racks according to pick lists. Carefully verify order accuracy by checking paperwork before packing. Pack items securely into boxes to ensure safe shipment. Prepare packages for shipping based on company procedures. Maintain a clean and organized work area in the Tipp City, OH facility. Sorter / Mailer 06/2017 - 07/2017

Scan documents into computer each morning and double check each stack before moving on to make sure all page was copied into the computer.

Sort mail once it comes into the office and put each piece of mail in the correct slot. Deliver mail at 10:30 am and 2pm daily to each floor and make sure to pick up any outgoing mail that is in the baskets. Scan in FedEx and UPS and put the number of the floor it belongs to and put it into the cart for delivery with the mail. Sort mail and put through the machine to be stamped, so it can be mailed, then take other papers and put in the folding machine to help you fold and put in an envelope so you can stamp them and send out to be mailed too. Administrative Assistant / Belton Hearing - Piqua, OH 05/2017 - 06/2017 Company Overview: Piqua, OH

Answer phones to make or cancel appointments.

Greeting patients as they come in for their hearing appointment and give file to the audiologist so she can give them their hearing test. Document their file on the computer once the test is done and schedule a follow-up appointment as needed. File the patient's chart back in the proper order once documentation is completed. Piqua, OH

Communication Specialist / IBM - Dublin, OH 06/2015 - 03/2017 Company Overview: Dublin, OH

Get customers to migrate off of FTP.

Send emails or make calls to see how they are doing with the migration. Document progress of each customer.

Completed this project and was put on new one.

Helped with sending emails and documenting progress of new project. Dublin, OH

Assistant Manager / Shoppers World - Columbus, OH 07/2013 - 06/2015 Company Overview: Columbus, OH

Open and close store when scheduled and ensuring the safe is counted and balances, tills are counted and put in registers before the store opens.

Daily paperwork for previous business day is done and make sure it balances. Put in schedule for next work week when needed.

Help with other duties as needed.

Columbus, OH

Transportation Scheduler / MBM - Columbus, OH 07/2013 - 07/2013 Company Overview: Columbus, OH

Drive to lot before reporting to work and see what cabs are available to assign to the drivers. Give drivers their phones so we can track them to see where they are at and if they are having any problems with traffic. Drive back to office and assign cabs to drivers along with trailers and let them know when they call in. Call store if driver is having trouble with his truck. Columbus, OH

Assistant Manager / Citi Trends - Columbus, OH 12/2011 - 12/2012 Company Overview: Columbus, OH

To count tills and safe and put tills in registers before the store opens. Make sure the associates do what needs to be done daily, processing, mark downs. Help the Manager with the daily operations of the store. To help customers with what they are looking for and to help cashiers with customers on returns. Implement training and development to store associates on customer service standards, register procedures and proper front-line procedures and controls.

Supervise stockroom staff and ensure product is placed in the store correctly. Scan in the truck upon arrival and have associates process the merchandise once it has been separated. Columbus, OH

Customer Service Coordinator / Marshall's - Huber Heights, OH 03/2009 - 06/2011 Accurately reconcile previous day's balances and ensure deposits are counted and approved by management. Oversee daily operations at the Service Desk, front lines, and layaway area, ensuring adequate staff coverage. Address and resolve customer issues promptly to maintain high service standards. Supervise stockroom staff, ensuring efficient merchandise flow and proper product placement on the sales floor. Maintain a well-organized and customer-focused store environment in collaboration with store leadership.

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