Remote Customer Service Professional
Resume:
LaDonna Crawford
Albany, GA ***** 229-***-**** ********.*********@*****.*** Remote
Professional Summary
I am a customer-focused professional with over 4 years of experience in customer service, production, and retail support. I have a proven ability to handle high call volumes, resolve customer concerns, and manage transactions with accuracy. Skilled at adapting to both on-site and remote environments, I bring strong communication, multitasking, and technology skills. I am seeking a remote customer service role where I can deliver reliable support and grow within a stable company.
Skills
●Remote customer service & call handling (inbound/outbound)
●Data entry, order processing, & account management
●Conflict resolution & de-escalation
●Strong written and verbal communication
●Accuracy in documentation & reporting
●Multitasking in high-pressure environments
●Familiar with CRM systems, POS, and Microsoft Office
●Adaptable to new software and remote tools
Experience
Production Worker
Tyson Foods April 2025 – July 2025
●Supported production operations by meeting daily output and quality standards.
●Maintained accuracy and safety in a fast-paced environment.
●Collaborated with team members to meet strict production deadlines.
Customer Service Representative
Results-CX September 2024 – March 2025
●Delivered high-quality customer support through inbound calls.
●Resolved billing, account, and service-related issues while maintaining professionalism.
●Consistently met performance metrics for call handling time, accuracy, and customer satisfaction.
Customer Service Associate
The UPS Store October 2020 – August 2024
●Assisted customers with shipping, packaging, printing, and retail services.
●Processed payments, refunds, and order entries with accuracy.
●Provided personalized service while maintaining efficiency in a busy retail environment.
Education
High School Diploma
Monroe High School – Albany, GA
References
Available upon request
Contact this candidate