Versatile Customer Support and Care Professional
Resume:
Kanesha Lyons
Grand Rapids, MI *****
************@*****.***
Work Experience
Customer Service Representative
Fifth Third Bank-Grand Rapids, MI
March 2024 to Present
• Handling calls
• Dispute transactions
• Trainer
• Payment taking
Nurse Aide
Corewell Health-Grand Rapids, MI
July 2023 to Present
• Administered medications and treatments according to physician orders, ensuring accurate dosages and proper documentation
• Documented patient observations accurately in medical records, maintaining confidentiality at all times
• Provided compassionate and personalized care to patients as a Med Tech Caregiver Home Health Care Aide
Interim HealthCare-Grand Rapids, MI
August 2020 to Present
1. Helping with dressing,meals,cleaning also bathing Teacher Assistant/Lead Teacher
Head Start Program-Grand Rapids, MI
February 2022 to March 2024
• Manage general classroom operations in accordance with federal performance standards, state licensing rules and agency expectations in coordination with the classroom Teacher and other agency staff; ensure children’s safety at all times; provide for the physical, social, intellectual, emotional and cultural needs of each enrolled child, in partnership with parents; provide appropriate information and resources for families.
Nutrition Rep/Assistant
Mercy Hospital-Grand Rapids, MI
December 2015 to September 2021
Deliver food to patient also interact with them check trays to make sure food is correct also works on the line making sure everything is correct before delivery also worked call center taking calls from patients making sure food and things are on time
Housekeeping
Amway Hotel-Grand Rapids, MI
September 2015 to December 2015
Responsibilities
Make sure the rooms are clean
Accomplishments
Everything needs to great
Skills Used
Cleaning all hands on
Deli Customer Service
Family Fare-Grand Rapids, MI
May 2011 to July 2015
Responsibilities
Customer Service Clean Cook
Skills Used
Customer Service Also Just Show How Work And Decation .Help Put Oreders In On To The Computer Sales Associate
Jcpenny-Grand Rapids, MI
October 2014 to January 2015
Responsibilities
Worked In Shoe Department Had To Do Scanning Inventory Accomplishments
Getting To Know People More And How To Deal With More Skills That I Learned Everyday Skills Used
Hands On Skills, Sales Customer service
Education
N/A (High school diploma)
Sparta High School-Grand Rapids, MI
2012 to 2013
Skills
• Good Communication (6 years)
• Hospitality
• Microsoft Powerpoint
• Childcare
• Computer skills
• Preschool experience
• Classroom experience
• Guest services
• Google Suite
• Leadership
• Teaching
• Call Center (4 years)
• Early childhood education
• Customer Service (6 years)
• Microsoft Excel
• Lesson planning
• Special education
• Experience with children
• Social media management
• Phone etiquette
• Customer service
• Microsoft Office
• CPR
• Experience working with students
• Classroom management
• Hotel experience
Certifications and Licenses
Child Development Associate Certification
February 2024 to Present
Teaching Certification
driver's license
May 2015 to August 2031
CPR Certification
February 2023 to June 2025
Contact this candidate