Administrative and Claims Support Specialist
Resume:
Rachel
Sizonenko
Administrative
Claims
support
Lubbock,
Texas,
United
States
@
********@*****.***
SUMMARY
I
am
a
dedicated
professional
with
a
proven
track
record
in
customer
service,
office
support,
and
Medicaid
program
management.
My
ability
to
adapt
quickly,
coupled
with
a
strong
work
ethic
and
excellent
problem-solving
skills,
makes
me
an
ideal
candidate
for
roles
requiring
meticulous
attention
to
detail
and
effective
communication.
I
am
eager
to
leverage
my
experience
in
a
dynamic
environment
to
drive
positive
outcomes.
WORK
EXPERIENCE
June
2024-Current
Administrative
Claims
support
Progressive
Casualty
Insurance
Company
Lubbock,
Texas,
United
States
I
am
responsible
for
meeting
daily
goals.
I
run
reports
and
investigations.
I
am
also
the
notary
for
our
Lubbock
office.
I
handle
in
person
total
loss
claims
paperwork,
ensuring
titles
and
power
of
attorney
paperwork
are
complete
and
accurate.
Customer
service,
and
I
file
claims
January
2008-October
2022
Office
Support
Fedex
Freight
United
States
*Managed
procurement
and
customer
service,
ensuring
efficient
scheduling
of
deliveries.
*Investigated
overages,
shortages,
and
damages,
resolving
customer
complaints
effectively.
*Demonstrated
strong
problem-solving
skills
and
attention
to
detail
in
a
fast-paced
envi-
ronment.
June
2002-May
2003
BR
MGR.
SOS
STAFFING
United
States
Oversaw
branch
operations,
emphasizing
customer
service
excellence
and
operational
ef-
ficiency.
August
1997-August
2002
Medicaid
Specialist
Firstcare
Hmo
Sales
&
Mktng
United
States
*Enrolled
clients
into
Medicaid
program,
providing
education
to
both
providers
and
mem-
bers.
*Conducted
weekly
bilingual
presentations,
achieving
the
highest
enrollment
numbers
in
the
region.
*Leveraged
strong
communication
skills
to
effectively
convey
program
benefits
and
proce-
dures.
January
1998-January
1999
PERSONAL
BANKER
1ST
CONV
BANK
United
States
*Managed
account
openings
and
closings,
providing
personalized
banking
services.
*Demonstrated
proficiency
in
sales,
contributing
to
branch
success.
EDUCATION
-Current
Real
Estate
License
TREC
United
States
Real
Estate
License
TREC
SKILLS
Customer
Support/Service
Administrative
Skills
Medicaid
Purchasing/Procurement
Communication
Skills
Sales
Procurement
Management
Customer
Service
Management
Real
Estate
Detail
Oriented
Resolve
Customer
Issues
Multilingual
Problem
Solving
Skills
Customer
Service
Operations
Training/Teaching
Banking
Services
Project/Program
Management
CERTIFICATIONS
Real
Estate
License
LANGUAGES
English
-
Fluent
Spanish
-
Fluent
WORK
AUTHORIZATION
I
am
authorized
to
work
in
the
following
countries:
United
States
Contact this candidate