Versatile Administrative Professional with Clerical Focus

Taisha Fleming

Professional, and Dedicated

Chattanooga, TN

Professional Summary

Psychology Major, with a Clerical background

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Patient Registrar

TriStar Centennial Medical Center-Nashville, TN

October 2023 to May 2024

Responsible for registering incoming patients

Lead Team Scheduler

Pinnacle Home Improvement-Nashville, TN

August 2023 to October 2023

Lead Team Scheduler, responsible for setting appointments for Demos Improvement Team. Enrollment Coordinator/Engagement Specialist

Ashton Carter/ Monogram Health-Nashville, TN

January 2023 to July 2023

Contracted Position

Psychosocial Specialist

Street Works-Nashville, TN

June 2022 to October 2022

I'm a Psychosocial Specialist for our clients, discuss personal issues, or drug related, issues. Customer Service Representative/Scheduler

QTC Management Inc. - A Leidos Co.-Nashville, TN

January 2022 to May 2022

We schedule Federal Veterans medical appointments, contracted thru Ashton Carter Customer Service Representative

METRO AIR SERVICES-Nashville, TN

September 2021 to October 2021

Input Data for shipping out freight!

Administrative Receptionist

DR. BENJAMIN L. HOOKS JOB CORPS-Nashville, TN

April 2021 to September 2021

Many, Many, tasks reach out to Students I'm a Transition Career Specialist, we find jobs for Students that complete the Job Corp program.

Enumerator

Maximus/Missionside Census Bureau-Nashville, TN

February 2020 to October 2020

Intake Census Information for Maximus Govt. Agency. Scheduler

Inovalon-Nashville, TN

April 2019 to February 2020

Make outbound calls, & receive inbound calls, and set schedules for contracted insurance companies, nurse practitioners are scheduled for insured members Personal Health visits. Customer Service Representative

Fleetcor-Nashville, TN

January 2019 to January 2019

I trained for a week wasn't interested in a Geographical position! Customer Service/Express Adjuster

Acceptance Insurance-Nashville, TN

September 2017 to November 2018

Received Inbound Calls, and Outbound Calls, endorsed auto Insurance policies, Handled auto claims as a Express Adjuster notified insured members of their processed claims status. Caregiver for Elderly

5 Star Home Care-Chattanooga, TN

February 2015 to August 2018

Was responsible for taking patients for appointments, cooking, home cleaning, & daily bathing, & using mechanical lift for patient

Customer Service Representative

Convergy's-Chattanooga, TN

December 2016 to August 2017

Inbound calls for Pfizer Pharmaceuticals, we explained to the public about the different medications that Pfizer Pharmaceuticals had on the market.

Night Auditor

Sleep Inn of Chattanooga-Chattanooga, TN

July 2005 to January 2017

Responsible for hotel Accounting Revenue, & guest check ins. Also prepared breakfast for hotel guest, made sure hotel was secured hourly.

Caregiver

PROLEX MEDICAL SERVICES-Chattanooga, TN

January 2016 to September 2016

Was responsible for teaching patients how to clean, cook, their living situation, and maintain their appointments.

Packer/Warehouse

Express Employment Professionals-Chattanooga, TN

January 2015 to April 2016

Worked for Regis Warehouse, and Cosmetic Packing Company, responsible for shipping cosmetics samples.

Customer Service Representative

Advance Financial-Chattanooga, TN

January 2015 to November 2015

Processed Pay Day Loans, Money Orders, Cashed Checks Administrative Receptionist

Aid Atlanta Inc.-Atlanta, GA

June 1996 to June 2000

Responsible for scheduling clients for Case Management, answer Multi-line telephones, Paging Operator., Night time Supervisor.

Admissions, Public Relations

Emory University Hospital Mid-Town-Atlanta, GA

September 1987 to February 1994

Started as a Messenger responsible for picking up patients files, blood samples, medical stats, worked temporarily in mailroom, and Paging Operator as cross training. Then in Public Relations met, and greeted VIP's, gave campus directions, and in Admissions registered patients into hospital, and Rehab. center. Lead Customer Service Agent

Education

Psychology (Bachelor's)

University of Tennessee-Chattanooga-Chattanooga, TN September 1976 to June 1980

Print Shop (High school diploma)

Kirkman Technical- High-Chattanooga, TN

September 1973 to June 1976

Bachelor of Science

Some college

Associate's degree

Bachelor's Psychology (Master's degree)

Skills

• Google Suite

• Customer service

• Managing teams in a customer support role - Largest customer support team managed (6-10 team members)

• Windows

• Clerical Experience

• Mental Health Counseling

• Front desk

• Clerical experience

• HIPAA

• Medical Record Cleaning (Less than 1 year)

• Help desk

• Leadership

• Home Care

• Receptionist

• Fundraising

• Mentoring

• Cold calling

• Time management

• Outpatient

• SharePoint

• Medical office experience

• Packaging- Express Employment- Regal Industries (1 year)

• Clinic

• Motivational interviewing

• Microsoft Word

• Medicare

• Financial services

• Personal Assistant Experience

• Microsoft Outlook

• Customer Support

• Tying (10+ years)

• Grammar Experience

• EMR systems

• Google Docs

• Typing

• Maintaining patient confidentiality

• Hotel experience

• Salesforce

• Packenger - Express Employment- Kencos (1 year)

• ICD coding

• Phone etiquette

• Medical administrative support

• Driving

• Microsoft Office

• Behavioral health

• Filing

• Billing

• Microsoft Excel

• Customer Care

• Interviewing

• Telemarketing

• Administrative experience

• Children

• Continuous improvement

• Senior care (2 years)

• Call Center

• HIV/AIDS care

• Hospital Experience

• CSR

• Improving customer support response time - Customer support response time improved (More than 30%)

• CRM software

• Conflict management

• Patient care

• English

• Critical care experience

• Employee orientation

• Client services

• Home health

• Medical terminology

• Cold Calling

• Microsoft Powerpoint

• Retail sales

• Word processing

• Documentation review

• Residential Cleaning

• Multi-line phone systems

• Customer Service

• Medical billing

• Guest services

• Meal Preparation

• Oracle

• Hospital experience

• Public Relations

• Scheduling

• Caregiver

• Caregiving (2 years)

• Appointment scheduling

Awards

Most Professional-Emory Hospital Admissions

January 1992

I was voted most Professional in my Admissions Dept, and given 5 year Emory Award. Certifications and Licenses

CPR Certification

CPR/First Aid

Driver's License

June 2019 to June 2027

Number is- 113713593

Additional Information

Worked as a Night Auditor for 11 years, Caregiver, Admissions, Public Relations, Customer Service.

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