Technical Support Engineer Market Data & Trading Desk Expert

Anderson Ramroop

Technical / Market Data & Trading Desk Support Engineer

PROFESSIONAL SUMMARY

Highly experienced technical support professional with 15+ years providing mission-critical support to trading desks, global data-feed clients, and enterprise/financial environments.

Demonstrated expertise in market data systems (RMDS, TREP), Linux server administration, client onboarding & support, troubleshooting under pressure, and ensuring uptime and data integrity.

Adept at collaborating with cross-functional teams, supervising installations, and delivering efficient, SLA-driven support.

CORE SKILLS & TECHNOLOGIES

Market Data Systems: RMDS, TREP, Eikon messenger, DACS, custom feed handlers

OS & Platforms: Linux (RHEL6/4), Windows, Unix-based environments

Desktop/Workstation Support: Software installation/configuration, troubleshooting, user support

Monitoring & Diagnostics: ITRS Geneos, system logs, diagnostic & fault isolation tools

Ticketing & Client Support: CRM SNOW, Salesforce, ticket-based workflows, global 24/7 support

Client Onboarding & Entitlements: Market data entitlements, user provisioning, data-feed licensing

Server & Network Admin: Server upgrades, WAN/LAN troubleshooting, data center coordination

Team Leadership & Training: On-site/remote supervision, training new hires, documentation & specs writing

Communication & Client Relations: Customer technical support, incident resolution, stakeholder coordination

EDUCATION

2006-2007 Netcom information Technology

1992-1989 Midwood High School

PROFESSIONAL EXPERIENCES

M.C Technology Solutions

4/2024 - present

Technical support engineer

Windstream Communications Contracted:

Provided Tier 1 and Tier 2 support for clients,

Troubleshoot technical issues and provide clear, actionable solutions to ensure high customer satisfaction.

Managed, tracked, and escalated tickets using clients Service Now, prioritizing high-impact issues and ensuring consistent communication with clients.

Coordinated with engineering teams to identify and resolve recurring technical issues and bugs.

Crown Jewels Consultants

Senior Market Data Engineer Nov 2018 – Feb 2024

Supported global infrastructure for all clients using TREP/RMDS systems (e.g., Citi, Goldman, Deutsche) in datacenter environments; owned incident tracking and resolution, including weekend upgrades and server maintenance.

Provided client support over Eikon messenger and CRM (SNOW/Salesforce), handling daily issues, client onboarding, entitlements, and data-feed licensing.

Performed Linux (RHEL6) server upgrades, network troubleshooting with data-center technicians, and ensured high availability of market data feeds.

Used ITRS Geneos for proactive monitoring, identified performance or hardware issues, and applied corrective actions promptly to reduce downtime.

Generated custom reports for service management teams, verified pricing server queries via RMDS testclient, and supported clients with data-related issues.

Trained new hires remotely during lockdown, developed a structured training program — indicative of strong leadership and documentation skills.

Wingfield Capital

Market Data support Apr 2016 – July 2018

Delivered dedicated market-data and application support (Thomson, Eikon, Bloomberg) for traders, handled incidents for production environments, collaborated with vendors and service providers.

Installed and configured software on RHEL6 Linux systems, supported business applications — aligning closely with front-office support and system administration.

Sr Tech Labs/ Vela

Professional Field Service Engineer, Market Data Engineer July 2015 – Feb 2016

Managed US client installations of DART entitlements and Reuters data-feed solutions; provided on-site and remote support, training clients on audit and entitlement processes.

Delivered technical presales demos to prospective clients; collaborated with development teams to adapt solutions to client infrastructure.

Maintained feed-handler deployments; conducted QA, system upgrades, performance tuning — demonstrating ability to manage complex, high-performance environments.

ThomsonFinancial/ThomsonReuters

Market Data support Engineer Dec 2007 – July 2015

Provided Level 2 support for global financial clients ingesting data feeds, including major institutions like Morgan Stanley, Citi, Goldman; managed global price-server networks.

Led client teams (e.g., for Morgan Stanley), coordinated global data-feed delivery, proactively resolved system-wide issues on data delivery networks (LAN/WAN), monitored real-time processes & connections.

Conducted monthly audits of market data entitlements and exchange permissions, coordinated with accounts/sales teams for provisioning — bridging technical and business needs.

Wrote technical support documentation, custom specs for client projects; participated in pre-sales client discussions and software testing.

Technology Skills

Linux / RHEL administration

Data-feed and market data entitlements management

Ticketing & CRM systems (ServiceNow, Salesforce, etc.)

Monitoring tools: ITRS Geneos

Data-center coordination & server maintenance

Networking fundamentals (LAN/WAN, routers/switches, PBX, Cisco equipment)

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