Information Management Specialist Healthcare Expert

LEONARD FELICITAS

Information Management Specialist with Healthcare Experience

206-***-**** **********@*****.*** Virginia Beach, VA linkedin.com/in/leonard-felicitas PROFESSIONAL SUMMARY

Accomplished Information Management Specialist with 15 years of healthcare industry experience overseeing health information systems, regulatory compliance, and data quality initiatives. Extensive background in HIPAA compliance, medical records governance, audit preparation, and performance improvement, ensuring secure, accurate, and efficient information flow to support patient care and organizational objectives. Proven ability to manage electronic health records (EHR) and maintain data integrity across distributed teams. Trusted partner to clinical leadership, displaying strong initiative, strict attention to detail, and superior customer service. Excels at prioritizing tasks, meeting deadlines independently, and maintaining optimal productivity and service excellence within a remote environment. CORE COMPETENCIES

Records Management Systems Troubleshooting Database Management IT/Helpdesk Processes Clinical Environments Medical Terminology Continuous Improvement Customer Service Focused Quality Assurance Training & Development HIPAA Compliance Administrative Support CAREER EXPERIENCE

ORTHOVIRGINIA

Health Information Specialist February 2024 – February 2026 Clinical Support Specialist February 2023 – February 2024

Helpdesk Support: Provided remote troubleshooting for 150+ service tickets weekly, optimized workflow, and provided end-user training for EMR systems, ensuring efficient and compliant system utilization.

Contributed to strategic planning and alignment of ServiceNow platform implementation project, supporting integration, issue tracking, and providing comprehensive staff training. Collaborated with analysts, direct manager, director of compliance, and IT/EPIC support manager to resolve end-user concerns.

Managed medical imaging through Ambra platform, ensuring secure transmission, storage, and accessibility of diagnostic images.

Provided support and training for OnBase digital fax system, improving document routing accuracy and turnaround time.

Demonstrated adaptability to new technological advancements, streamlining workflow and improving efficiency by over 30%.

Microsoft Office Training & Support: Assisted staff with Microsoft Office applications to enhance reporting, documentation accuracy, and operational efficiency.

Delivered training and ongoing support for 90-130 end users within Epic Systems to promote accurate documentation and standardized workflows.

Entrusted with training 2 new staff members and current team on proper policies, procedures, best practices, and core values as developed by Clinical Operations to ensure consistency and compliance. Enhanced team performance by setting clear goals and providing regular feedback.

Records Management & Data Integrity: Accurately maintained and managed electronic patient records by scanning, indexing, and uploading documentation into EHR/EMR systems to ensure timely accessibility and compliance. Performed patient chart corrections and routine audits to uphold data integrity standards.

HIPAA & Regulatory Compliance: Safeguarded protected health information (PHI) and oversaw compliant release of information, including subpoena processing and legal documentation management.

Conducted detailed chart reviews to verify accuracy, completeness, and regulatory compliance.

Administrative & Operational Support: Updated records related to admissions, discharges, and transfers; managed professional correspondence; and supported internal and external data reporting initiatives. Prepared numerous reports and documents for review by senior management.

Workers’ Compensation Case Support: Coordinated documentation, authorizations, and compliance requirements for Workers’ Compensation cases to ensure timely claim processing and treatment continuity.

Hyaluronic Acid Injection Coordination: Managed end-to-end authorization and approval processes for hyaluronic acid injections, including insurance verification, procurement, and scheduling of patient injection series.

Clinical Support: Performed patient rooming, including chart preparation, vitals collection, medication reconciliation, triage, and ordering diagnostic imaging. Managed supply inventory, handled phone triage, medication refills, and referral coordination.

Assisted with minor clinical procedures, including casting, suture/staple removal, and support during injections and in-office procedures. ORTHOVIRGINIA

Certified Medical Assistant September 2022 – February 2023

Prepared patients for provider evaluation by organizing documentation, recording vitals, reviewing current medications, and updating health histories.

Facilitated efficient patient flow by assessing presenting concerns and initiating appropriate diagnostic orders, including radiographic studies.

LEONARD FELICITAS

Information Management Specialist with Healthcare Experience 206-***-**** **********@*****.*** Virginia Beach, VA linkedin.com/in/leonard-felicitas

Reduced average rooming time by 50% by streamlining patient rooming process, improving workflow efficiency.

Oversaw inventory control of medical supplies and equipment to maintain clinical operational readiness.

Managed inbound patient communications, addressed clinical inquiries, coordinated specialty referrals, and processed prescription renewal requests in accordance with provider direction.

Supported in-office treatments and procedures, including orthopedic care such as immobilization support, removal of sutures and staples, and assistance during therapeutic injections.

VIRGINIA MASON FRANCISCAN HEALTH

Certified Medical Assistant Vaccine Coordinator July 2016 – August 2022

Served as Lead Pediatric Medical Assistant and Vaccine Coordinator.

Coordinated Vaccines for Children (VFC) Program in collaboration with the Department of Health, optimizing vaccine inventory and compliance processes and generating significant cost savings, reducing organizational vaccine expenses by $850K in first year and

$960K in final year as Vaccine Coordinator.

Oversaw comprehensive vaccine management program, ensuring compliance with storage and handling regulations, inventory ordering, temperature monitoring, transfers, and emergency response protocols.

Conducted well-child screenings, including vision and hearing assessments; administered medications, immunizations, and therapeutic injections in accordance with physician orders and pediatric guidelines.

Assisted providers with cryotherapy, catheterizations, incision and drainage, and minor orthopedic interventions.

Coordinated and optimized daily clinic operations, managing provider schedules and patient flow for 30+ wellness and urgent care visits per day to maintain efficiency and quality of care. VIRGINIA MASON FRANCISCAN HEALTH

Surgery Scheduler Registered Medical Assistant September 2013 – July 2016

Collected and documented comprehensive patient histories, coordinated surgical and clinical appointments, prepared medical charts, and maintained accurate procedural log records.

Collaborated with Kaizen team to implement an improved patient rooming process that reduced rooming time by 50%, enhancing patient flow and operational efficiency.

Verified insurance eligibility and benefits to determine referral qualification, ensuring appropriate authorization prior to initiating specialty referrals.

Supported providers during examinations, diagnostic testing, and in-office procedures, ensuring patient safety, comfort, and adherence to clinical protocols.

VIRGINIA MASON FRANCISCAN HEALTH

Nutrition Assistant September 2008 – September 2013

Assisted registered dietitians in implementing patient-specific nutrition care plans in accordance with physician orders and clinical guidelines.

Educated patients on dietary guidelines and meal selections to support treatment plans and recovery goals.

Maintained detailed documentation related to patient dietary intake and communicated concerns to clinical staff. EDUCATION

AAPC, CPC Medical Coding Certification, Medical Insurance Coding, 2022 Pima Medical Institute, Medical/Clinical Assistant, 2015 CERTIFICATIONS

EPIC & CERNER Certifications Microsoft Office Windows Certification Certified Medical Coder, AAPC Certified Medical Assistant, Pima Medical Institute and American Medical Technologists CPR, AED & First Aid Certification, American Heart Association PROFESSIONAL AFFILIATION

National Heart Association

CORE TECHNICAL SKILLS

MS Office Suite Google Workspace EHR/EMR Systems EPIC ServiceNow AMBRA Imaging OnBase Zoom

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