CAMBRIDGE, MA *****
**********@*****.***
MICHAELLE SAINTFORT
SKILLS
●Excellent organizational skills and strong ability to communicate effectively with a diverse group of people and various levels of staff members.
●Strong multi-tasking and interpersonal skills, always trying to establish trusting relationships through integrity and professional character.
●Ability to work in a fast-paced, deadline-driven work environment with discipline.
●Committed to ensuring superior customer services to internal, and external clientele; responsive to issues and concerns in an immediate manner.
●Ability to function in a shared workspace, handling a variety of tasks, and shifting priorities as needed.
●Resourceful, inquisitive and quality-conscious team player with strong computer skills.
I believe that with my professional skills and interest in working with people of diverse backgrounds, I can make an effective contribution to your agency.
EXPERIENCE
JOHN LEONARD EMPLOYMENT SERVICES, BOSTON — TEMP DIVISION
AUGUST 2018 - PRESENT
●Adhere to agency policies and administrative procedures.
●Responsible for accepting or rejecting assignments.
●Confirm, and track assignments
●Accurately complete time-sheet as instructed.
SKYHANDELING (AIR FRANCE/KLM), LOGAN AIRPORT — CHECK-IN AGENT
APRIL 2019 - FEBRUARY 2020
●Responsible for monitoring, and implementing airport safety protocols.
●Resolve passenger issues, communicate with airport authorities, and process passengers from start to finish.
●directing passengers to the proper gate, and explaining the process needed to solve their specific problem.
●Completes clerical duties such as answering phones, data entry as well as other projects.
CAMBRIDGE HOUSING AUTHORITY, CAMBRIDGE — LEASING OFFICER II
NOVEMBER 2006 - JUNE 2017
●Keep track of various office activities, including inspections, certifications, annual and interim certifications.
●Accurately determine tenant rents following current guidelines; prepare leases, contracts, and documentation under the originating requirements; adhere to regulatory requirements, including: Administrative Plan, Admissions, and Continued Occupancy policies. Participate as an active member of the Emergency Review Committee, performing initial intake, presentation of cases, and providing written recommendations.
●Interview tenants to gather information about eligibility, continued participation, and initial lease-up.
●Maintain a working knowledge of program regulations, CHA policies, and procedures efficiently and accurately.
EDUCATION
MIAMI DADE COMMUNITY COLLEDGE, MIAMI, FL
Associate of Arts: Business Administration (Incomplete) – June 1992
SER/IBM SCHOOL OF BUSINESS, MIAMI, FL
Certificate in Secretarial /Communications Systems Operator - August 1993
MARGATE BEAUTY SCHOOL, MARGATE, FL
Certificate in Cosmetology - 1999
INTERESTS
enjoy a variety of music, Traveling, and reading.
References available upon request.
Essential Duties and Responsibilities:
- Provide administrative and organizational support to the Training & Development Team in an effort to ensure timely, accurate, and comprehensive training programs to staff.
- Maintain accurate and timely