Data Entry & Admin Coordinator - Customer Service Expert

JuWaan Carter ************@*****.***

*** *. **** **, *******, NJ 07067 908-***-****

Objective

Motivated and results-driven professional seeking to leverage Data Entry / Administrative Coordinator and customer service experience in a dynamic company environment. Eager to contribute to organizational success while pursuing opportunities for professional growth and advancement. Committed to continuous learning, collaboration, and driving innovation, with a long-term goal of contributing to the company’s expansion and achieving mutual success.

Education

Colonia High School 2008 – 2011

College Courses

Perth Amboy Adult High School 2012

College Courses - High School Diploma

Software & Systems

macOS, Windows, Microsoft 365, PowerPoint, Excel, PDF, Skype, Zoom, TMW Operations, Outlook Mail, Synergize Viewer, Google Sheets

Skills & Abilities

Level-headed

Effective Communication Skills

Interpersonal

Customer Service

Work Ethic

Collaborative

Conflict resolution

Empathy

Patience

Initiative

Ability to work independently with general supervision.

Work Experience

DANA Companies DATES FROM 03/2025 - Present

Data Entry / Administrative Coordinator - Managed daily driver paperwork by scanning, filing, and updating records in company systems to ensure accurate and timely driver payroll

Processed documentation for outside drivers, including tank drop-off and pick-up paperwork, ensuring all required forms were completed correctly

Inspected incoming and outgoing tanks for accuracy and damage, documenting condition with photographs to maintain compliance and protect company records

Coordinated wash tickets for tanks requiring cleaning by communicating prior tank contents to the wash bay to ensure proper and safe cleaning procedures

Documented digital and physical records to support operations, billing, and compliance requirements

MODIVCARE DATES FROM 07/2023 - 11/2023

Customer Service Representative – a fully remote position in which you are the first contact for members’ questions about service offerings. With patience and empathy, listen to member concerns daily. Resolve their requests and ensure any issues are processed in a correct and prompt manner.

AETNA DATES FROM 11/2022 - 03/2023

Customer Service Representative – a fully remote position in which you are the first contact for providers’ questions about the insurance coverage of their patients. Listen to provider concerns daily. Resolve their requests and ensure any issues are processed in a correct and prompt manner.

FULL-TIME Caregiver DATES FROM 11/2019 - 02/2022

Provided round-the-clock care for disabled family member, including medication management, mobility, helps with transport to medical appointments, grooming and bathing aid, and meal preparation. Perfected my ability to remain calm and level-headed under duress, schedule management and paying attention to details.

LIONBRIDGE DATES FROM 05/2020 - 05/2021

Social Media Evaluator – a fully remote position deciding successful ways for companies to promote from social media.

GAMESTOP DATES FROM 10/2019 – 11/2019

Keyholder - Open and closing procedures, banking.

SEARS DATES FROM 11/2017 – 10/2019

Retail Sales Associate – Responsible for multiple departments. Successful in commissions on high ticket items.

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